Social Media Response Inbox Specialist

Position Purpose: 

The role of the Social Media Inbox Specialist is to accurately and professionally manage and respond to the private and public messages received by AWM, Charis, T&L, and GTN from the public through the Ministry’s various social media platforms. The Specialist is focused on fulfilling the ministry’s vision for social media through timely communication, ensuring that each engagement is consistent with the heart and doctrine of Andrew Wommack, and helps provide a social culture that accurately represents the Ministry and encourages our social media audience to connect with the Ministry in deeper ways.

The Inbox Specialist is a self-motivated, self-directed, personable individual who is an excellent communicator and able to work independently and as a team member. This person must be able to take ownership of tasks assigned and work independently within the scope of the assignments. This individual is administratively minded, pays close attention to detail, and intently follows instructions. The Specialist is also trustworthy, dependable, and capable of faithfully performing their job remotely if applicable.

Essential Duties:

• Manage and respond to private messages and public comments on all Ministry social media platforms in a professional and timely manner, which includes: Facebook, X, Instagram, YouTube, TikTok, and the Website Guestbook
• Accurately represent Andrew Wommack’s heart and doctrine in all communications
• Encourage social media audiences to connect with the ministry in deeper ways through messages, comments, and reactions
• Engage and interact with other departments in a professional, timely manner to maintain efficient written operations on all social media platforms
• Work alongside other team members to develop and maintain email templates and instructions
• Provide accurate statistics and information for management
• Participate in team meetings with the Inbox Lead
• Effectively manage timelines of special projects as determined and delegated by the Lead, maintaining open lines of communication in stages of initiation, planning, execution, performance monitoring, and project closure.
• Research problems and provide ideas and suggestions to help continually improve the team’s systems, processes, and efforts
• Complete and participate in leadership training and development as directed by leadership
• Other duties as assigned