Quality Assurance Coordinator (11509)

Help Clients Begin Their Path to Recovery.

Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.

About Us

CarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.

The Opportunity

We are seeking a Quality Assurance (QA) Coordinator to support quality improvement, compliance monitoring, and performance evaluation initiatives within CarePoint Response’s Mobile Response Services program. The Mobile Response Services program includes 24/7 Mobile Response Teams, the Opioid Outreach and Stabilization Services program, and the Crisis Response Team in collaboration with the Baltimore City Police Department. In this role, you will conduct chart audits, operational reviews, and compliance assessments to ensure adherence to organizational policies, regulatory requirements, and industry best practices. You will assist with the development, implementation, and maintenance of quality assurance processes, procedures, and standard operating procedures while analyzing data to identify trends and opportunities for improvement. The QA Coordinator will collaborate with program leadership and multidisciplinary staff, including therapists and peer support specialists, to support training initiatives, enhance service delivery, promote continuous quality improvement, and ensure the provision of high-quality mobile response services.

Essential Functions

• Develop, implement, and maintain quality assurance processes and procedures.
• Monitor day-to-day operations for compliance with internal and external standards.
• Conduct regular audits and assessments to evaluate quality performance.
• Assist in writing, revising, monitoring the department’s SOPs, and quality documentation.
• Collaborate with various departments to support continuous improvement efforts.
• Maintain detailed and accurate records related to audits, reviews, and inspections.
• Provide training and guidance to staff on quality standards and best practices.
• Stay current with industry regulations and quality trends.
• Collaborate with the Senior Director of Mobile Response and Mobile Response Directors and Supervisors to identify training needs.