Who You Will Be Working For
Atlas is a global strategic consulting firm focused on the life sciences industry. Our services include Management Consulting, Managed Services, and Agile Services. Global pharmaceutical companies and emerging players in the Life Sciences depend on over four hundred Atlas consultants to ensure they have the capabilities needed to succeed.
What You Will Do
We are seeking an experienced Senior ServiceNow Business Analyst for a contract engagement through the end of the year. The client recently completed an enterprise-wide rollout of the ServiceNow platform and is now focused on post-implementation stabilization, continuous improvement, and resolving issues identified during and after cutover. In this role, you will partner with business stakeholders, product owners, technical teams, and end users to assess platform needs, define enhancements, document requirements, and support delivery through an agile framework. You will play a key role in improving the Fuse user portal, strengthening platform adoption, and ensuring that ServiceNow capabilities align with enterprise business processes.
Job Responsibilities
* Partner with business stakeholders, product owners, developers, administrators, and support teams to identify ServiceNow enhancement opportunities and post-cutover issues.
* Lead requirements-gathering sessions and translate business needs into clear, actionable user stories, acceptance criteria, process flows, and functional requirements.
* Manage and refine the product backlog in collaboration with product owners and technical delivery teams.
* Facilitate backlog grooming, sprint planning, story refinement, demos, retrospectives, and other agile ceremonies as needed.
* Analyze production issues, process gaps, and user feedback related to the enterprise ServiceNow rollout and recommend practical solutions.
* Support improvements to the Fuse portal, including navigation, user experience, service request workflows, catalog items, and knowledge content.
* Work with technical teams to assess defects, clarify requirements, validate proposed solutions, and support resolution of issues introduced during cutover.
* Coordinate user acceptance testing, including test scenario development, test execution support, defect tracking, and business sign-off.
* Document current-state and future-state processes, workflows, business rules, data requirements, and system dependencies.
* Collaborate with stakeholders to prioritize enhancements based on business value, user impact, technical complexity, and delivery timelines.
* Support change management, communications, training, and adoption activities associated with platform enhancements.
* Monitor delivered solutions to confirm they meet business requirements and identify opportunities for continued optimization.
* Promote consistent business analysis, agile, and documentation standards across the ServiceNow program.
Qualifications
* Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent professional experience.
* Significant experience as a Business Analyst supporting enterprise technology platforms, digital transformation initiatives, or large-scale system implementations.
* Hands-on experience creating agile user stories, acceptance criteria, process flows, business requirements, and functional documentation.
* Strong experience working within agile delivery teams and participating in backlog refinement, sprint planning, testing, and release activities.
* Demonstrated ability to work effectively with business stakeholders, product owners, developers, administrators, and technical architects.
* Experience supporting post-production stabilization, defect remediation, platform optimization, or continuous improvement following a major system rollout.
* Strong analytical, problem-solving, facilitation, and stakeholder-management skills.
* Excellent written and verbal communication skills, with the ability to translate complex business needs into clear technical requirements.
* Experience with ServiceNow is strongly preferred.
* Experience with ServiceNow IT Service Management, including incident, problem, change, request, knowledge, or service catalog processes, is a plus.
* Experience supporting employee-facing portals or ServiceNow Employee Center environments is preferred.
* Familiarity with Jira for backlog management, user story tracking, or agile delivery is a plus.
* Familiarity with ServiceNow Now Assist or other generative AI-enabled ServiceNow capabilities is a plus.
* Ability to manage multiple priorities and work effectively in a fast-paced, evolving post-implementation environment.
* Availability for a contract engagement through the end of the year.
Why Join the Atlas A-Team of Consultants
* Opportunity - Atlas has deep life sciences industry roots and a reputation with our clients for having superior quality consultants.
* Meaningful Work - You will be part of the solution to help clients accomplish their patient-first missions.
* Culture - We are proactive, highly accountable, and high touch.
* Solid - We have been delivering exceptional consulting talent for over 23 years.
* Depth & Breadth of Collaborative Client Relationships - Our clients depend on us to design strategic teams that produce and drive outcomes.
* Expertise - We are experts in Project Management, Portfolio Operations, Agile Services, Change Management, and Talent and Organizational Design.
* Benefits - Build a consulting career with Atlas; the average tenure of our consultants is over 2.5 years, with many having been here for over 7 years.
* A-Team Support - You will have a dedicated team behind you focused on making you successful.
* Mutual Trust - We build mutual trust and encourage respect and cooperation among team members.
Send Us Your Resume
Send us your resume if you are exceptional and interested in an opportunity to join a high-growth management consulting firm. If you can answer yes to the questions below, let's talk:
* Do you have experience supporting enterprise ServiceNow implementations and post-cutover stabilization?
* Are you skilled at translating business needs into clear user stories, acceptance criteria, and process documentation?
* Are you interested in helping a large enterprise improve adoption, usability, and performance of a newly launched ServiceNow platform?
We Are an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed.
