Value Based Care Pharmacy Technician (Remote)

• Identify patients at risk for medication nonadherence using payer reports, EHR worklists, and pharmacy dispensing data.

• Conduct outbound patient outreach to improve adherence and address barriers to therapy.

• Coordinate medication refill reminders, synchronization, and home delivery services.

• Assist patients with prior authorizations, financial assistance programs, manufacturer copay cards, and insurance navigation.

• Escalate clinical concerns to pharmacists or providers when medication-related issues are identified.

• Support transitions of care by ensuring patients obtain discharge medications and understand their medication regimen.

• Document all patient interactions and interventions in the electronic health record.

• Monitor performance for Medicare Star Ratings, HEDIS, medication adherence, and other quality measures.

• Review payer and provider reports to identify opportunities for intervention and gap closure.

• Collaborate with pharmacists, providers, care managers, and population health teams to coordinate patient care.

• Track intervention outcomes and assist with reporting on key performance indicators.

• Participate in outreach campaigns for preventive care and chronic disease management initiatives.

• Assist with medication reconciliation and ensure accurate medication lists across care settings.

• Support workflow optimization to improve patient access, adherence, and quality outcomes.

• Provide exceptional customer service during patient interactions through phone, electronic messaging, and in-person communication.

• Maintain accurate documentation and comply with regulatory, payer, and organizational requirements.

• Schedule follow-up calls and manage outreach work queues to ensure timely patient engagement.

• Assist in developing standardized workflows, educational materials, and process improvements.

• Participate in quality improvement initiatives and departmental performance meetings.

• Demonstrate proficiency with pharmacy management systems, electronic health records, and population health technology platforms.

Minimum Requirements

• High school diploma or equivalent required.

• Pharmacy Technician registration with Kentucky Board of Pharmacy upon hire.

• Previous retail, mail order, central/call center, value based care pharmacy work experience preferred.

• National pharmacy technician certification (PTCB) preferred.