Medical Canvass Investigator

Description

Job Title: Research Investigator

Job Location: Fully Remote – equipment provided

Job Type: Full-Time, Billable Hours, Non-exempt

Compensation: $17 - $22/hour, paid weekly

Reports To: Regional Manager

Full-Time Benefits:  

• Paid Time Off and Paid Holidays
• Health, Dental, Vision, Employer Paid Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts
• 401K with Company Match

The Medical Canvass Investigator conducts desktop-based investigations to identify treatment locations for individuals under investigation and reports findings promptly and accurately. Candidates should have strong information-gathering skills, intellectual curiosity, and a diligent work ethic.

Essential job functions include, but are not limited to:

• Researching and conducting outbound calls to medical providers 
• Reviewing assignments to determine additional case objectives and client expectations
• Communicating with clients and managers regarding assignments
• Preparing detailed and accurate investigation reports and submitting findings promptly
• Identifying any red flags or inconsistencies and making solid recommendations for further investigation
• Balancing and tracking caseloads and inputting case-related time
• Completing continual training related to HIPAA, permissible purpose, insurance investigations, and internal policies/procedures
• Maintaining strict confidentiality and adhering to legal/ethical guidelines
• Attending and testifying at hearings as needed 

About Us:

Frasco is a leading provider of investigative services for our clients in the insurance industry. We are committed to delivering accurate, high-quality investigation services to meet our clients' expectations.

Medical Canvass Investigator candidates must have:

• An investigative or inquisitive mindset and curiosity
• Excellent verbal and written English communication skills
• Ability to communicate ideas effectively and professionally
• Ability to work under pressure and meet deadlines
• Ability to work both independently and as a team player
• Attention and commitment to accuracy and detail
• Strong computer skills with knowledge of Microsoft Office
• Ability to multitask
• Ability to model behaviors that reflect Frasco’s core values
• A private investigator license if required by your residential state

Preferred Qualifications/Experience:

• Previous experience with outbound calls or medical call offices
• Previous investigative experience 
• Bi-lingual a plus
• Associate or bachelor's degree in criminal justice or related field
• Quality control or report writing experience
• Social media or OSINT experience is a plus

Additional Information:

• Opportunities for cross-training and career development within the research department