Customer Success Manager

Enterprise Customer Success Manager

Job Description

 Traliant is the expert HR compliance partner that helps reduce people-related risk by reinforcing better employee behavior and ensuring HR compliance. Trusted by more than 14,000 organizations worldwide, Traliant uniquely provides engaging, entertainment-quality content that builds proficiency and is complemented by Traliant’s legal expertise and always-on risk mitigation, with flexible, right-sized solutions for companies of all sizes and industries.

Its solutions include award-winning compliance training, microlearning, policy and handbook services, analytics and continuous learning experiences designed to support always-on HR compliance to mitigate risk. Backed by PSG and recognized on Inc.’s 5000 Fastest-Growing Private Companies list for five consecutive years, Traliant continues to shape the future of HR compliance and workforce readiness.

Key Responsibilities: 

• Manage a portfolio of clients, ensuring customer retention and high satisfaction.
• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention.
• Deliver client business reviews to measure progress, assess key trends and emphasize value.
• Work with internal stakeholders to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries.
• Manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external)
• Develop up-sell opportunities and partner with account manager
• Build client relationships by fostering partnerships of success. Develop and enhance client Learning Program initiatives and facilitate the resolution of client problems and concerns.

 Required Skills and Experiences: 

• 5 + years of Sales or Account Management experience in a quota carrying role.
• Experience selling SaaS solutions to a variety of market verticals.
• Embraces and thrives in a culture of transparency, accountability and trust.
• Passionate self-starter with ability to work independently, prioritize work and coordinate multiple tasks within tight time constraints.
• Ability to establish strong internal and external relationships.
• Ability to perform in a dynamic and fast-paced environment.
• Demonstrated ability to accurately forecast monthly, quarterly, and annual revenue.
• Ability to work independently, as well as work collaboratively with the team.
• Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas.
• Proficiency with Microsoft Office programs – Outlook, Teams, Excel, PowerPoint. Experience with Salesforce preferred.
• Comfortable being on camera during internal and external meetings.
• Proven ability to manage time and workload from a remote/home based office.

Traliant is an equal opportunity employer committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply. We are committed to a work environment that supports, inspires, and respects all individuals regardless of age, ethnic or national origin, political affiliation, religion, sex, sexual orientation, gender identity, disability, marital status, citizenship, or any other protected characteristic. All locations offer coverage for medical, dental, vision, life insurance, disability insurance, paid parental leave, 401(k) plan, and employee assistance plan.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. The application deadline for this position is 30 days after the July 15, 2026.

Washington Applicants Only: U.S. Employees will accrue 15 days of PTO for the first year of completed employment and eligible to receive 12 holidays annually.

This role offers an annual base salary range of $65,000 - $90,000. In addition, the position is eligible for commission. The OTE range is $110,000 - $160,000.