Performance Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As Performance Manager, you will work with our Maximising Capacity claims teams and specialist teams to help drive a proactive review of claims through structured Occ Rehab Provider Case Conferencing, and Case Conferencing, with a goal to progressing recovery, capacity and return to work outcomes.

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.'

YOUR RESPONSIBILITIES

• Liaise directly with aligned Specialist and Case Managers as part of a team to provide a forward focus on return-to-work strategy and encourage proactive and open communication with key stakeholders.
• Liaise with key external stakeholders, including the WorkSafe, Clinical Panel and Legal Panel to ensure smooth coordination and adherence to process.
• Conduct in-depth analysis of claims data to identify patterns, trends, and areas for strategic improvement.
• Attend team/segments huddles and forums to provide updates and feedback on APA.
• Own and monitor relevant trackers and ensure a proactive claims management response.
• Collaborate with team leaders to deliver feedback on Case Manager engagement and facilitate their ongoing development and skill enhancement.
• Implement a hand-on approach to ensure tasks are being completed within required timeframes.
   

ABOUT YOU

• Extensive experience within the Victorian Workers Compensation industry and strong knowledge of relevant legislation (mandatory).
• In-depth understanding of WorkSafe’s claims systems, business rules, procedures and data integrity requirements.
• Expert-level claims management knowledge, with a proven track record of achieving outcomes.
• Strong ability to build relationships and engage effectively with staff at all levels.
• Demonstrated capability in identifying issues, developing practical solutions and delivering sustainable results.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.