Role overview

Qualifications

Active California Pharmacy Technician License
National Pharmacy Technician Certification
3+ years of pharmacy technician experience

Responsibilities

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff

Key facts

Remote from: California (USA)
Full time
Mid-level (2-5 years)
Pharmacist
English

Hard skills

Data Entry Adjudication Medical Prescription Process Improvement

Other skills

Communication
Collaboration
Problem Solving
Client Confidentiality

About the company

Shields Health Solutions

Specialty Pharmacy

At Shields, improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Transform your specialty pharmacy into a powerful growth engine and elevate performance where it matters most with Shields — the premier specialty pharmacy accelerator in the country.

Company details

Company typeSME

IndustrySpecialty Pharmacy

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Patient Engagement Specialist (Pharmacy Technician)

About the Role

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

REQURIED: Active California Pharmacy Technician License AND National Pharmacy Technician Certification

Schedule: Monday - Friday, 8:30AM - 5:00PM PST

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary for this position is $22 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

What You’ll Do

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process‑improvement initiatives
Partner with cross‑functional teams to deliver a seamless patient experience
Maintain confidentiality and uphold high-quality service standards

What You’ll Get:

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs

What You Need:

3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
State registered Pharmacy Technician in California and National Certification (CPhT or equivalent) required.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

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