Role overview

Qualifications

Bachelor's degree in Engineering or equivalent experience
3–5 years of previous experience in Telematics or the Automotive industry
Experience with OBD and CAN communications
Proficiency in automotive electronics

Responsibilities

Deliver technical support and quality assurance across installation and field services
Conduct site visits for telemetry projects and pilot programs
Create and maintain installer certification programs
Perform installation audits and ensure quality standards are met

Key facts

Remote from: Indonesia
Freelance
Mid-level (2-5 years)
Technical Support Specialist
English

Hard skills

Telematics Controller Area Network (CAN bus) Automotive Electronics Technology Integration Project Management Communications Systems

Other skills

Customer Service
Problem Solving
Communication
Teamwork

About the company

GEOTAB

Internet of Things (IoT) Platforms

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace allow both small and large businesses to automate operations by integrating vehicle data with their other data assets. As an IoT hub, the in-vehicle device provides additional functionality through IOX Add-Ons. Processing billions of data points a day, Geotab leverages data analytics and machine learning to help customers improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety, and achieve regulatory compliance. Since being established in 2000, Geotab Inc. has grown from a small, family business to a global leader in solutions for fleet management and vehicle tracking. We are now one of the largest telematics outfits in the world and have become the first to surpass three million connected vehicles built on a single, open platform.

Company details

Company typeLarge

IndustryInternet of Things (IoT) Platforms

Company size1001 - 5000

Links

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Job description

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Service Technical Specialist who will be responsible for supporting customers, installation partners, and internal teams with technical expertise in vehicle telematics, installation standards, and new product field validation. If you love hands-on technical work, building relationships, and driving quality in the field — and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Field Service Technical Specialist, your key area of responsibility will be delivering technical support and quality assurance across Geotab's installation and field services ecosystem. You will be responsible for providing design input to the New Product team, conducting site visits to support telemetry projects and pilot programs, performing installation audits, and ensuring installation partners meet Geotab's quality standards. You will also need to create and maintain installer certification programs, develop technical documentation and installation guides, and support customers and resellers with technical specifications and data requirements. When required, you will perform live installations as part of demonstrations or training engagements and produce photo and video content for installation guides in collaboration with the Learning & Development team.

To be successful in this role, you will be a highly organized, detail-oriented problem-solver who thrives in a fast-paced, field-based environment. You will need to work closely with Product and R&D personnel, resellers, customers, and third-party installation partners — building trust, communicating technical requirements clearly, and driving continuous improvement in the processes and systems you touch. In addition, the successful candidate will have a genuine entrepreneurial mindset, comfort working in a flat organization, and the adaptability to manage shifting priorities across multiple projects simultaneously.

How you'll make an impact:

Provide design support for the New Product team, analyzing user's requirements, defining product specifications, field and simulation testing.
Support customers with technical details, technical specifications and data requirements based on Geotab product offerings.
Support sales with technical applications based on requirements from Resellers / Customers.
Support Installation partners and their installers real time when necessary.
Provide specific technical installation requirements and wiring schematics.
Stay relevant to new advances in technology and be flexible to adapt to the growing market demands.
Be innovative through researching and presenting new ideas.
Create and Implement Installer Certification Tests.
Update modules with latest Geotab Product information.
Participate in installer performance evaluation and audits.
Ensure company installation quality standards are communicated and adhered to in the field.
Update all installation documents and product guides with latest information.
Work with installers to ensure they understand and use the Field Services department price list for installation services.
When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects.
Create Installation videos and guides by taking photo sets and video content in conjunction with our L&D Teams.
Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
Source and qualify new installation partners.
Resolve installer issues and concerns.
Support Geotab global strategic initiatives.

What you'll bring to this role:

Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience required; specialization in electronics, industrial management, or a related field highly valued.
3–5 years of previous experience working as an installation field service specialist in Telematics, the Automotive industry, or equivalent.
Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
Experience with hardware/software integration, database systems, and data set analysis required.
Knowledge of database systems and analyzing data sets.
Experience managing 3rd party contractor relationships and outstanding customer service skills and ability to quickly develop rapport with customers and partners.
Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools.
Knowledge of communications systems & networks (Cellular, GPS, serial data).
Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides).
Frequent travel required — ability to travel up to 60% of the time; passport required and ability to travel internationally.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.