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Project Manager (International)

Role overview

Qualifications

  • Minimum of 2 years leading project deployments or relative experience
  • Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise
  • Hands-on deployment and troubleshooting experience for different technologies
  • Excellent command of the English language both spoken and written

Responsibilities

  • Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration
  • Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines
  • Create and maintain comprehensive project documentation
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs

Key facts

Other skills

  • Team Management
  • Problem Solving
  • Customer Service
  • Technical Curiosity
  • Collaboration
  • Distributed Team Management
  • Physical Flexibility
  • Adaptability
  • Communication
  • Teamwork

About the company

Intelligent Technical Solutions logo

Intelligent Technical Solutions

IT Services & IT Consulting

Intelligent Technical Solutions is your trusted business partner for all your Cybersecurity, Managed and Co-managed IT support, Risk & Compliance, Data Analytics, and Consulting services in Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, San Francisco, Sacramento, and Seattle. We help your business meet and exceed its strategic goals as our top priority – it is what sustains and drives us. We leverage Next-generation security technologies to reduce your business risk. Our service offerings are designed and implemented based on a thorough review and understanding of your unique business processes. Our devoted team of managed IT service engineers and support specialists monitor your networks and servers 24x7 with a proactive approach to managing your technology. Intelligent Technical Solutions: We help businesses thrive by managing and securing their technology. We are growing! Be a part of our no drama, professional team of experts. Check out our openings today: https://www.itsasap.com/job-openings

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

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Job description

Job Description

We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!

Job Responsibilities

Expected Results:

  • Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.
  • Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.
  • Foster a culture of effective teamwork, contributing to the success of every project.
  • Create and maintain comprehensive project documentation.
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs.

Prior Experience:

  • Minimum of 2 years leading project deployments, or relative experience
  • Strong technical understanding of project components and systems.
  • Exceptional problem-solving skills and a proactive approach to optimization.
  • Outstanding communication and collaboration abilities for effective stakeholder engagement.
  • Client-focused mindset with a commitment to ensuring client satisfaction.
  • Flexibility, adaptability, and a service-centric approach to project execution.

Job Qualifications

  • Experience working with remote teams is desired.
  • Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
  • Ability to work in a fast-paced, and at times high-pressure consulting environment.
  • Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
  • Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
  • Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.

Preferred Areas of Expertise:

Ideal candidates have demonstrable experience in the following areas:

  1. Project Management Methodologies:

    • ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.
  2. Technical Skills for Project Oversight:
    • Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.
    • System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.
    • Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.

Job Requirements

  • A home office set up that meets the following:
    • Computer: A working computer with a minimum of 8GB RAM and one of the following:
      • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
      • AMD Ryzen 5 or 7 (2000 series or newer), or
      • macOS 12 or newer.
    • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
    • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
    • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
    • Webcam: An HD webcam for video calls.
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
  • Excellent command of the English language both spoken and written 
  • Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.
  • Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.00/hr and vary by experience and location.

Benefits

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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