QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.
Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
Work location:
- This position may be based anywhere in the United States and includes travel as part of the responsibilities.
Job Summary
The Partner Care Specialist- LATAM & Canada serves as the regional subject matter expert supporting partners and customers across Latin America and Canada. Responsible for international order execution, trade compliance, logistics coordination, regional customer support, process improvement, and cross-functional operational support.
Key Tasks & Responsibilities (Essential Functions)
- Manage LATAM and Canada partner relationships, customer support activities, order execution, compliance requirements, and regional service delivery.
- Execute and monitor international order management, export documentation, customs requirements, and trade compliance processes.
- Develop and maintain SOPs, support process improvements, and provide operational reporting through Power BI.
- Collaborate with Sales, Logistics, Freight Forwarders, and internal stakeholders to resolve operational issues.
- Identify compliance risks, escalate policy exceptions, and support regional business initiatives.
Skills and Minimum Experience Required
- Bachelor's degree in Business, International Business, Supply Chain, or related field; or equivalent experience
- 3+ years customer service, order management, export operations, or related experience
- Advanced Oracle ERP and Salesforce/CPQ proficiency
- Power BI and operational reporting experience
- International logistics, export controls, and trade compliance knowledge
- LATAM and Canada customs/documentation experience
- Strong analytical, communication, and problem-solving skills
- Process improvement and cross-functional collaboration experience
Preferred Skills and Experience
- Degree in International Business, Supply Chain, Logistics, or Global Trade preferred
- LATAM/Canada support experience preferred
- Bilingual in Spanish preferred
- Export compliance experience preferred
Physical Requirements
- Light work
Travel Requirements
- 1-20%
QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.
The range for this position is $41,600.00 to $89,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here and here for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
