Overview/About Lumanity:
Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we were designed to engineer breakthrough value to tackle our clients’ toughest challenges by revolutionizing how value is generated, demonstrated, and communicated.
Responsibilities / Position overview:
The Lead NetSuite ERP Systems Administrator is the primary owner and subject matter expert for Lumanity's NetSuite ERP platform, including day-to-day administration, cross-module configuration, system health, release readiness, and coordinated change across a complex enterprise systems environment.
As a member of the Enterprise Applications Group, this role acts as a proactive technical partner to Finance, Business Operations, IT, and other application owners. This is not a pure developer or integration architect role; however, it requires strong enterprise systems thinking, integration awareness, and the ability to guide scalable solutions across NetSuite and connected platforms.
Responsibilities include:
- Serve as the primary owner and subject matter expert for NetSuite, leading coordinated change efforts across NetSuite modules and partnering with other NetSuite resources, module experts, Finance, Business Operations, IT, and external partners.
- Own the administration, configuration, performance, reliability, security, and day-to-day health of NetSuite, including roles and permissions, workflows, forms, records, saved searches, dashboards, release readiness, and issue resolution.
- Coordinate and manage the health of integrations and data flows between NetSuite and connected business systems, ensuring data integrity, clear ownership, effective error resolution, and consideration of upstream and downstream impacts.
- Partner with integration developers, IT, and third-party resources to define requirements, troubleshoot issues, validate design options, and support integration changes; ability to solve smaller technical/configuration issues is expected, while full integration development is not the primary responsibility.
- Support NetSuite-enabled business processes in a services-based environment, including project/PSA processes, billing, revenue, AP, expenses, HRIS-related data flows, reporting, and financial operations.
- Shape, deploy, and formalize NetSuite standards and best practices, maintaining documentation, conducting system and data-quality reviews, advising on system limitations and options, and managing workflows and administrative functions within financial systems.
- Facilitate adoption of new processes and system changes through clear stakeholder communication, user expectation management, UAT planning, training/support, and effective prioritization of development and enhancement initiatives.
- Proactively identify process and system improvement opportunities, maintain a NetSuite roadmap/backlog aligned to business priorities, and help the Enterprise Applications Group reduce recurring issues through root-cause problem solving.
- NetSuite Release, Roadmap & Change Ownership
- Own NetSuite release management, including evaluation of release notes, feature prioritization, testing strategy, integration impact review, deployment coordination, and post-release validation.
- Guide NetSuite roadmap planning and change prioritization in partnership with Finance, Business Operations, IT, and other enterprise application owners.
- Serve as a proactive problem solver and team player who takes responsibility for outcomes, communicates risks and status clearly, and drives issues to resolution without requiring day-to-day direction.
Qualifications:
- 5-8+ years of hands-on NetSuite administration experience, preferably in a complex, multi-system enterprise environment.
- NetSuite Administrator Certification preferred.
- Strong knowledge of accounting/finance processes, with practical understanding of AP, AR, billing, revenue recognition, reporting, and project-based financial operations.
- Experience coordinating integrations and data flows between NetSuite and related enterprise applications such as CRM, PSA, HRIS, AP automation, expense management, reporting/BI, and middleware platforms.
- Ability to troubleshoot NetSuite scripts, workflows, integrations, and customization errors; SuiteScript, SuiteQL/SQL, or development experience is a plus but not the core focus of the role.
- Advanced knowledge of NetSuite configuration, roles/permissions, workflows/SuiteFlow, saved searches, dashboards, custom fields, custom records, forms, data quality, and release testing.
- Prior experience supporting NetSuite in a services-based or project-based business.
- Working knowledge of PSA/project platforms such as Kantata OX, Certinia, OpenAir, SuiteProjects, as well as systems such as Salesforce, Navan, Medius, SuitePeople, NSPB, NetSuite CRM, Advanced Revenue Management, or comparable platforms preferred. or similar strongly preferred.
- Demonstrated experience working within a matrixed business applications or enterprise applications team, coordinating with multiple system owners and technical resources.
- US East Coast based preferred; remote is acceptable, with hybrid options near a Lumanity office. Ability to support UK-facing morning collaboration hours is expected.
Benefits:
We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:
- Competitive salary plus bonus scheme
- Medical, dental, and vision insurance options
- 401(k) plan with employer match
- Flexible paid time off program + 10 paid holidays
- Flexible spending accounts for health and dependent care
- Health savings account option with employer contribution
- Employee Assistance Program
- Paid short-term and long-term disability coverage
- Company-paid life insurance coverage at 1.5x annual salary
- Paid parental leave and more
