Role overview

Qualifications

8+ years of experience in Enterprise SaaS implementation, onboarding, or Technical Customer Success, including senior leadership experience.
Proven success building and scaling an onboarding or implementation function, ideally across multiple regions.
Experience leading distributed, multi-time-zone teams while developing managers and senior leaders.
Strong stakeholder management skills, with the confidence to communicate effectively with executive leaders and enterprise customers.

Responsibilities

Own the global onboarding strategy, operating model, and quality standards.
Define the global onboarding playbook and methodology that regional teams adapt and execute.
Build, lead, and develop onboarding teams across Australia, the USA, Germany, and Poland, including regional leaders.
Own the function's key metrics — go-live speed, onboarding quality, and capacity — and report performance regularly to leadership.

Key facts

Remote from: Poland, Germany
Full time
Expert & Leadership (>10 years)
English, German

Hard skills

Software As A Service (SaaS) System Configuration Data Migration Continuous Improvement Process

Other skills

Leadership
Communication
Team Building

About the company

Sport Alliance GmbH

Computer Software / SaaS

LEADING THE EVOLUTION OF FITNESS We make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains. Building on this, we have created a unique ecosystem of innovative products and services in the areas of ERP solutions, fintech, mobile apps and lead generation. The Sport Alliance group consists of Magicline, Finion, and MySports. Our offices in Hamburg and Kraków are located in the heart of the city centre. Around 300 colleagues are working on new ideas and solutions to lead the industry into the future.

Company details

Company typeSME

IndustryComputer Software / SaaS

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Join the Alliance: Your Expertise, Our Global Impact

Sport Alliance builds the technology powering fitness and wellness businesses worldwide — from management platforms and payment solutions to member-facing applications. As we scale globally, we're looking for a leader who thrives on ownership and brings expertise to complex, cross-market challenges.

As VP Onboarding, you own our global onboarding function. You set the standards, playbooks, and quality bar every market delivers against, and lead onboarding teams across Australia, the USA, Germany, and Poland. You don't run individual implementations — you build the structure, the leaders, and the processes that make customer go-live fast and predictable at scale.

Your Responsibilities

Own the global onboarding strategy, operating model, and quality standards.

Define the global onboarding playbook and methodology that regional teams adapt and execute.

Build, lead, and develop onboarding teams across Australia, the USA, Germany, and Poland, including regional leaders.

Own the function's key metrics — go-live speed, onboarding quality, and capacity — and report performance regularly to leadership.

Act as the senior escalation point for the most complex and at-risk enterprise onboardings.

Partner with Sales on pipeline readiness and capacity planning.

Balance global consistency with regional and customer-segment needs.

Own the function's budget and resource planning.

What You'll Bring

8+ years of experience in Enterprise SaaS implementation, onboarding, or Technical Customer Success, including senior leadership experience.

Proven success building and scaling an onboarding or implementation function, ideally across multiple regions.

Experience leading distributed, multi-time-zone teams while developing managers and senior leaders.

A strong operational mindset, with the ability to drive structured execution and continuous improvement.

Solid understanding of platform configuration, data migration, API integrations, and customer workflows.

Strong stakeholder management skills, with the confidence to communicate effectively with executive leaders and enterprise customers.

Experience with fitness, wellness, or membership platforms (e.g. Mindbody, ABC Fitness, Daxko, or similar) is a strong advantage.

Excellent command of English is essential; German language skills are a strong plus.

Your salary

PLN 35,000–40,000 gross/month (UoP)

Final compensation will be based on experience, skills, and overall fit for the role.

Your benefits with us

Benefits package – private medical care and a sports card to support your health and well-being
Access to Udemy Business – boost your skills with thousands of high-quality online courses
Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
Flexible Working Hours – adjust your schedule to fit your lifestyle
Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry
International team – work alongside talented colleagues from around the world in a diverse and inclusive environment
Unforgettable company events – take part in engaging team-building activities and memorable celebrations