• Provide high-level executive assistant support, including email and calendar management
• Take ownership of ongoing administrative tasks and keep projects moving forward proactively, without requiring constant direction
• Help develop, document and implement Standard Operating Procedures (SOPs) for site processes (e.g. sign-in/sign-out, site access, parking, compliance requirements)
• Bring clarity and structure to currently disorganized systems, workflows and information
• Improve job/project visibility so client status enquiries can be answered quickly and accurately
• Support compliance documentation processes, including maintaining structured checklists within the job management system
• Research and shortlist software/system options (including AI-based tools) to help centralize and streamline operations, presenting recommendations for final decision-making
• Assist with invoicing, work orders and job scheduling as needed
• Support broader business development and administrative tasks as the role evolves
Client Information
The client is an established commercial building maintenance company based in Brisbane, providing handyman and facilities maintenance services to corporate offices and government departments across South East Queensland. After building the business over the past decade, the client recently refocused and rebranded to specialize in commercial building maintenance, supported by a growing portfolio of government contracts. As the business continues to expand, the client is seeking to strengthen its operations by improving structure, consistency, and visibility across day-to-day processes while enabling leadership to focus on strategic growth.
Must Haves
• Residency in the Philippines. Open to Filipinos ONLY.
• Proven experience in an Executive Assistant, senior administrative, or operations support role
• Strong initiative and autonomy — comfortable making decisions, prioritizing, and progressing tasks without close supervision
• Highly organized, with a demonstrated ability to bring order and clarity to unstructured information and processes
• Strong written and verbal English communication skills
• Confident working with cloud-based job management and accounting software
• Comfortable working independently in a remote/virtual role with some flexibility in day-to-day priorities
Nice to Haves
• Experience with ServiceMate (or similar trade-based job management software)
• Experience with Xero
• Familiarity with AI tools (e.g. Claude) and an interest in using AI to streamline or integrate business systems
• Industry background in property management, facilities management, trades, or a similar service-based industry
• Experience developing SOPs or documentation frameworks for operational teams
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
