Scheduler/Project Specialist

Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Do you have a passion for supporting the Deaf and hard of hearing community? Join our team as a Scheduler / Project Specialist, where you’ll play a vital role in coordinating sign language interpreters, VRI, CART, and related services across a wide range of clients.

About the Role

Reporting to the Schedule Manager, the Scheduler / Project Specialist ensures smooth scheduling and coordination of interpreting and CART services. You’ll serve as the central point of contact between clients and providers—balancing multiple requests, maintaining accurate records, and ensuring every assignment runs seamlessly.

Key Responsibilities

• Coordinate multiple interpreter and CART requests in a fast-paced environment.
• Manage incoming service requests and outgoing confirmations efficiently.
• Prepare and share materials between clients and providers for upcoming assignments.
• Ensure providers receive complete prep materials, instructions, and details for each job.
• Maintain up-to-date scheduling databases, including special requests and client preferences.
• Build and sustain strong relationships with clients, interpreters, vendors, and Deaf/hard of hearing consumers.
• Uphold confidentiality and compliance with industry standards and guidelines (RID, CPC).
• Contribute to special projects that support MAIG’s mission.
• Attend staff meetings, trainings, and conferences as needed.

Why Join Us?

This role offers the opportunity to make a direct impact on communication access and inclusion. You’ll collaborate with passionate professionals dedicated to ensuring high-quality interpreting and CART services—while working in a supportive, mission-driven organization.

Mission

Our mission is simple. We believe that all individuals deserve a fulfilling employment experience. At MAIG we strive to ensure all persons have an equal opportunity to thrive in the workplace. Our clients are our purpose. With professionalism, ethics and respect we provide necessary access to support all forms of workplace engagement on a personal level.

EOE

Mid-Atlantic Interpreting Group complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and as amended and Section 504 of the Rehabilitation Act of 1973 and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status or family responsibility, genetic information, national origin, age, veteran status, mental or physical disability or any other characteristic protected by law. MAIG is an Equal Opportunity Employer.

Qualifications

• High school diploma and 3–4 years of experience in ASL and/or CART scheduling.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and database management.
• Experience scheduling large volumes of people across multiple locations.
• Excellent customer service and communication skills—both written and verbal.
• Strong organizational, problem-solving, and multitasking abilities.
• Demonstrated reliability, attention to detail, and ability to meet deadlines.
• Ability to maintain confidentiality and professionalism at all times.
• Conversational fluency in American Sign Language (ASL) and familiarity with Deaf culture strongly preferred.

Work Environment & Physical Requirements

This job operates in a variety of environments, most frequently providing in-person services at various customer locations with occasional virtual or remote work possible, depending on customer requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remote position (primary work location specified in telework agreement).
• Ability to sustain repetitive motion of arms, wrists, and hands for extended periods.
• Close and distance vision clarity, with or without corrective lenses.
• Routine standing or sitting for prolonged periods.
• Frequent ASL and spoken English interpretation for extended durations.
• Strong verbal and written communication skills required.
• Ability to lift up to 20 pounds.
• Primarily a remote position (primary work location outlined in telework agreement).
• Flexibility with work hours required; evenings and weekends may be necessary.
• May require travel up to 25% via air, car, or rail.
• Regular use of standard office equipment (computer, phone, copier, etc.).
• Sedentary role with occasional light lifting (up to 20 lbs).