Logo for Cribl

Senior Technical Support Engineer

Role overview

Qualifications

  • BS degree in Computer Science or similar degree, or equivalent work experience
  • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
  • Expert-level troubleshooting, problem-solving skills, and critical thinking
  • Excellent client-facing skills, excellent written and verbal communication skills

Responsibilities

  • Develop a deep technical understanding of Cribl Stream and other products
  • Provide extraordinary technical support to Enterprise customers across various channels such as Slack, email, online meetings
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide and document knowledge in the form of knowledge base tech notes and participate in real-time forums

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Communication
  • Collaboration
  • Customer Service

About the company

Cribl logo

Cribl

Developer Tools & DevOps Platforms

Cribl makes open observability a reality for today’s tech professionals. The Cribl product suite defies data gravity with radical levels of choice and control. Wherever the data comes from, wherever it needs to go, Cribl delivers the freedom and flexibility to make choices, not compromises. It’s enterprise software that doesn’t suck, enables tech professionals to do what they need to do, and gives them the ability to say “Yes.” With Cribl, companies have the power to control their data, get more out of existing investments, and shape the observability future. Founded in 2017, Cribl is a remote-first company with an office in San Francisco, CA. For more information, visit www.cribl.io or our LinkedIn, Twitter, or Slack community.

Company details

Company typeScaleup
IndustryDeveloper Tools & DevOps Platforms
Company size201 - 500

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You’ll Love This Role

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.


As An Active Member Of Our Team, You Will…

  • Develop a deep technical understanding of Cribl Stream and our other products
  • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
  • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
  • This position will require stand-by, on-call, or off-hours duties


If You’ve Got It - We Want It

  • BS degree in Computer Science or similar degree, or equivalent work experience
  • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
  • Passionate about working on complex technical issues
  • Expert-level troubleshooting, problem-solving skills, and critical thinking
  • Excellent client-facing skills, excellent written and verbal communication skills
  • Experience with Linux, AWS, Azure, and Networking
  • Bonus Points/Preferred Qualifications:
    • Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
      Regex and JavaScript experience is a Plus

#LI-KJ1
#LI-Remote

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.

Base Salary Range
$90,000$141,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Technical Support Engineer Related jobs

Other jobs at Cribl

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.