Procurement Manager

Smartsheet is looking for an experienced Procurement Manager to lead sourcing and contracting across our IT, Security, Product, and Engineering organizations. This is a fast-paced, high-visibility area: you’ll manage a high volume of concurrent, often complex agreements, and much of what you source feeds directly into how we build, secure, and ship our product—so the commercial and risk decisions you own carry real downstream impact.

This is not a transactional buying role. You analyze markets, negotiate terms, manage renewals, identify process improvements, and shape category strategy. You escalate thoughtfully, knowing which decisions you own versus when business leadership should weigh in, and you’re accountable for outcomes: if sourcing stalls, if a vendor relationship breaks down, or if contract terms miss the mark, that lands with you.

This is a senior individual contributor role with manager-level accountability and no direct reports. You’ll partner closely with technical stakeholders, Legal, and Finance to move work through the pipeline while maintaining strong commercial and risk discipline, and you’ll help mature how procurement operates as our function and tooling evolve.

This role reports to a Senior Procurement Manager located in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.

You Will:

Own strategic sourcing for technical categories

• Manage the end-to-end contract lifecycle for software, SaaS, infrastructure, hardware, security, and professional services agreements supporting IT, Security, Product, and Engineering—including agreements that feed directly into our product and platform
• Partner closely with technical leaders to understand requirements, translate them into sourcing strategies, and drive vendor selection
• Lead RFx events (RFI, RFP, RFQ) end-to-end, structure evaluation criteria, and provide clear recommendations through to contract close
• Negotiate commercial terms, pricing, and risk-related contract language, partnering with Legal on complex or non-standard matters
• Develop category strategies and sourcing plans ahead of demand—identifying consolidation opportunities, renewal timing, and strategic vendors before reactive need drives urgency

Manage high volume with discipline

• Manage a high volume of concurrent sourcing and contracting requests, applying strong project management discipline to prioritize based on business urgency and impact
• Work cross-functionally with the business to triage incoming demand and align procurement effort to the highest-value work
• Own ongoing vendor relationships and portfolio health for your categories—performance, renewals, and risk on a continuous basis, not deal by deal

Engage stakeholders and strengthen the function

• Engage stakeholders at all levels, from individual engineers to senior executives, with the appropriate level of context and influence
• Partner with Legal and Finance on governance, policy, and process maturity, helping strengthen how procurement operates as the function and its tooling evolve
• Contribute to procurement transformation initiatives, including adoption of intake/orchestration technology and AI-enabled workflows
• Serve as a senior knowledge resource on the team, sharing category and commercial expertise to raise the bar across the function

You Have:

Required

• 5+ years of procurement manager experience, with a proven track record leading mid-to-large sourcing events and owning category management
• Direct experience sourcing technical categories—IT, Security, Product, or Engineering spend—including software licensing models (SaaS, consumption-based, enterprise), cloud infrastructure agreements, API and data services, or developer and security tooling
• Strong commercial acumen: you know how to evaluate vendor capabilities, negotiate price and terms, and balance cost against quality and risk
• Proven ability to manage high-volume workloads without losing rigor or responsiveness
• Confident communicator who can engage credibly with engineers, product and security leaders, legal counsel, and senior executives, translating technical requirements into sourcing strategy
• Project management discipline: you track RFx timelines, manage multiple stakeholder inputs, and drive to close with clarity on next steps
• Skilled negotiator with a track record of cost savings, risk avoidance, and improved commercial outcomes
• Strong analytical and problem-solving skills, with comfort working in data and spreadsheets
• Ability to operate autonomously with manager-level ownership of outcomes in an individual contributor capacity
• Strong written and verbal communication skills in English
• Bachelor’s degree in business, supply chain, procurement, or related field preferred, or equivalent experience
• Proficiency with Google Workspace or equivalent
• Willingness to deliver other functional duties as required 
• You must reside in Costa Rica.

Nice to Have:

• Demonstrated proficiency leveraging AI tools in day-to-day work (e.g., contract review, market research, spend analysis, drafting)
• Experience applying AI to procurement-specific use cases such as intake triage, supplier screening, or sourcing acceleration
• Hands-on experience with Coupa or a comparable procurement platform (e.g., Ariba, Jaggaer)
• Familiarity with intake and orchestration platforms in the modern procurement stack (e.g., Zip, Oro Labs, Omnea, Levelpath)
• Experience with Smartsheet