Role overview

Qualifications

Bachelor's in IT, CS, Business Info Systems, Engineering, or related
5+ years supporting BPM platforms
Hands-on iGrafx (or similar) experience
BPM certification (ABPMP/CBPP) preferred

Responsibilities

Own iGrafx BPM + TIM Solutions platform management
Handle user support incidents and requests
Assess new process automation requests and project evaluation
Design/configure automated workflows and maintain process documentation

Key facts

Remote from: Anywhere
Fixed term
Senior (5-10 years)
English

Hard skills

Micrografx Process Management JScript Azure DevOps SIPOC Process VisualVM Single Sign-On (SSO) Power BI Azure Cloud Services SQL (Programming Language) Java (Programming Language) Linux Java XML Continuous Improvement Process Internal Documentation

Other skills

Communication
Analytical Thinking
Training And Development

About the company

NextLink Group

IT Services & IT Consulting

NextLink is a global leader and the fastest growing next-generation provider of IT, BPO and digital services. We are a team of experienced IT practitioners, outstanding engineers, and innovative team members with a deep-rooted passion for automation. We strive to deliver the best possible solutions using digital technologies and targeted talent sourcing. We enable man-machine collaboration, solve complex business problems, and combine human creativity and intellect with powerful algorithms. Our Vision: To be the most reliable one-stop-shop for high quality technology services delivered within a collaborative empowerment culture. Our Values: • Customer Focus – Our customers are at the centre of everything we do. • Passion – We are passionate about delivering innovative, high quality services to our customers and our teams. • Collaboration – We work together with our customers, our partners and in our organisation to always achieve the best results. Together we are stronger. • Empowerment – We empower and enable our people to make things happen. • Flexibility – We are flexible and adaptable in our ways of thinking and working. We make the impossible possible. An Overview of our Services: TECHNOLOGY: • Enterprise Application Services • SAP • Microsoft • Salesforce • ServiceNow • Infrastructure Services • AWS • Oracle CONSULTING: • Technology Consulting • Enterprise Application Transformation Services • Mobility and Workplace Services OPERATIONS: • Targeted talent sourcing • Business Process Services DIGITAL TRANSFORMATION: • Mobility • Data Sciences & Analytics • Cloud • Internet of Things • Machine Learning Solutions • Robotics Process Automation • Artificial Intelligence • Blockchain • Digital Health Solutions

Company details

Company typeSME

IndustryIT Services & IT Consulting

Company size201 - 500

Links

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Job description

This is a remote position.

Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors.

Key Responsibilities

Platform Administration & Support

Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments)
Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades)
Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys
Manage user groups, roles, permissions, access, and IDS-based account sync
Troubleshoot issues, lead upgrades/patches, maintain knowledge base.

User Support

Handle incidents, change/access requests; liaise with vendor support
Maintain user guides, training materials, KPI dashboards, master data

Project Evaluation

Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support

Process Management & Optimization

Support process documentation/modeling per BPM standards
Run mapping workshops and improvement initiatives
Maintain process repository & documentation

Workflow Automation

Design/configure automated workflows (rules, approvals, notifications, routing)
Build/maintain JavaScript forms for TIM customization
Identify automation opportunities

Integration & Architecture

Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams

Governance, Stakeholder & Reporting

Ensure policy/audit/regulatory compliance; maintain documentation.
Act as liaison between business, IT, and vendors.
Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.

Requirements

Education: Bachelor's in IT, CS, Business Info Systems, Engineering, or related
Experience: 5+ years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work
Technical: iGrafx Process360 (or similar), TIM Solutions automation, JavaScript, Azure DevOps, SmartClient, Postman, Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools
Nice to have: PowerBI/Fabric, Azure Cloud, SQL/Oracle/T-SQL, ORDS, Java, Linux, XML
Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma, healthcare, manufacturing, finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum)
Key Competencies: BPM expertise, workflow automation design, technical troubleshooting, systems integration, stakeholder & vendor management, analytical thinking, continuous improvement, documentation/compliance, communication/training
Success Measures: High system availability/performance, reduced manual work via automation, policy compliance, measurable business value from optimization

What is the mission about?

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