Case Management Specialist

Job Title: Case Management Specialist

Location: Remote (with quarterly travel for team meetings)

Brand: LRG

Salary: £30,000

About Us: 

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities 

Reporting to the Case Management Manager, you will provide full administrative and technical support to the Quality and Customer Care department in accordance with the specific tasks below.

Key Responsibilities: 

• Providing administrative support to the Case Management Manager and Director of Customer Support and Engagement

• Investigating cases and providing summaries to the Case Management Manager

• Drafting responses to Letters Before Claim, Defence and Witness Statements

• Managing the insurance notifications to ensure all cases are recorded accurately

• Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group

• Ensuring all strict deadlines for legal and insurance cases are met

• Processing court paperwork and liaising with the courts where action is in place

• Liaising with legal counsel to provide guidance to key stakeholders

• Building and maintaining a good working relationship with the insurance brokers

• Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed

• Carrying out investigations, collating data, scheduling and chairing meetings where required

• Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business

• Assisting in the training of new team members as and when required to ensure knowledge is shared

• Keeping abreast of changes in industry legislation

What are we looking for: 

• Working knowledge of Professional Indemnity Insurance management as well as Public and Employers Liability Insurance is essential

• Working knowledge of personal injury claims handling is essential

• Understanding of the Civil Procedure Rules

• Ability to interpret insurance policy wording and coverage criteria is desirable

• Investigation skills and confident problem-solving skills, be able to handle day to day general legal enquiries from the branch staff

• Excellent communication skills and the confidence to communicate with senior stakeholders

• Reporting abilities – able to extract data and prepare meaningful reports within Excel

• Strong administrative and letter writing skills

• Good knowledge of the property industry with extensive experience within this industry would be beneficial

• Excel skills to an advanced level

• Excellent attention to detail

• Industry qualification holding Propertymark technical award level 3 or working towards the level 3 award

• Enjoys working as part of a team

• Experience of using all Microsoft office programmes

What we can offer you: 

• Proven track record for career growth and advancement within the company 

• Market leading training and ongoing professional development  

• Supportive and collaborative team environment 

Benefits: 

• Competitive salary package

• Quarterly and yearly awards

• Salary sacrifice pension scheme  

• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year 

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. 

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.