Regional QA Manager

As Regional QA Manager, you'll be responsible for driving supplier quality performance and ensuring robust quality controls are implemented throughout the production process.

Supplier Quality Management

• Partner with suppliers and manufacturing partners to ensure Gymshark quality, technical, inspection, and production standards are understood and consistently applied.
• Monitor supplier quality systems and support improvements across manufacturing and inspection processes.
• Follow up technical audit findings and ensure corrective actions are implemented effectively and on time.
• Support the rollout and execution of Gymshark quality programmes.
• Provide input on supplier capability, technical competence, and factory suitability.

Product Risk Management

• Review product and production risk assessments during development and pre-production stages.
• Identify risks relating to construction, manufacturability, workmanship, materials, trims, colour, fit, durability, and production consistency.
• Escalate significant risks and collaborate with internal teams to develop mitigation plans.
• Ensure lessons learned from previous quality issues are incorporated before bulk production begins.

Production Quality & Inspection Governance

• Monitor production activity across the region and ensure appropriate quality controls are in place.
• Support production follow-up activities for high-risk, new supplier, or first-production programmes.
• Provide guidance to suppliers and inspection partners regarding inspection standards and expectations.
• Ensure defects and non-conformities are identified, communicated, and resolved effectively.

Certified Factory Auditor (CFA) Programme

• Lead the regional CFA programme, supporting auditor selection, certification, training, and performance management.
• Ensure consistent application of Gymshark inspection standards, measurement requirements, reporting processes, and escalation protocols.

Root Cause Analysis & Continuous Improvement

• Investigate recurring defects, failed inspections, customer complaints, and significant quality concerns.
• Drive effective corrective and preventive action plans (CAPA) and verify their effectiveness.
• Share key learnings and best practices across suppliers and internal teams.

Reporting & Performance Management

• Analyse quality, inspection, audit, and supplier performance data.
• Identify trends, risks, and opportunities for improvement.
• Provide regular reporting and insights to the Head of Quality and wider Quality team.
• Maintain accurate records of inspections, audits, supplier performance, CAPAs, and quality activities.

Essential Experience & Skills

• Strong experience in apparel quality assurance, quality management, or factory quality leadership.
• In-depth knowledge of apparel manufacturing, garment construction, workmanship, fit, materials, trims, embellishments, printing, colour, and finishing processes.
• Strong understanding of quality control methodologies, including inline, end-line and final inspections, AQL standards, defect classification, and inspection reporting.
• Experience evaluating supplier quality systems and identifying opportunities for improvement.
• Strong root cause analysis and problem-solving capability.
• Ability to influence suppliers, factory management teams, auditors, and inspection partners without direct line management authority.
• Strong analytical skills with the ability to interpret quality data and drive informed decisions.
• Excellent planning, organisation, and prioritisation skills.
• Strong communication and stakeholder management capabilities.
• Comfortable working remotely, independently, and across multiple countries and cultures.
• A continuous improvement mindset with a passion for raising quality standards.