Senior Email Operations Specialist

Who We Are

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. 

If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. 

*We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.* 
 This is a REMOTE position, as such you must be located in the United States and will be required to work Eastern or Central time zones

What we are looking for:

 Amsive is currently looking for a Senior Email Operations Specialist to join our Email Services team. As a member of the Email Services team, you will be responsible for the technical execution, quality assurance, and deployment of email marketing campaigns across various ESP platforms, playing a critical role in ensuring campaigns are built accurately, thoroughly tested, and delivered on time while maintaining the highest standards of operational excellence. Our ideal candidate is detail-oriented, technically skilled, and process-driven, thrives in a fast-paced, high-volume environment, and can efficiently manage campaign builds, perform rigorous quality assurance, troubleshoot technical issues, and execute flawless deployments. This role is a collaborative team player with strong communication skills, exceptional attention to detail, and a continuous improvement mindset.

What you will be doing:
 

• Build, configure, QA, schedule, and deploy email marketing campaigns within ESP platforms, ensuring accuracy and on-time delivery.
• Execute audience segmentation, list uploads, suppression management, and targeting based on campaign requirements.
• Perform comprehensive quality assurance on all campaigns, including content, links, dynamic content, personalization, tracking, rendering, and functionality across devices and email clients.
• Partner with Email Production Specialists to validate template functionality and troubleshoot rendering or coding issues.
• Collaborate with Email Campaign Managers to understand campaign objectives, timelines, priorities, and deployment requirements.
• Manage campaign scheduling and deployment according to production calendars and service-level expectations.
• Troubleshoot and resolve campaign setup, deployment, and platform-related issues, escalating when appropriate.
• Maintain accurate campaign documentation, deployment records, and operational processes.
• Ensure adherence to email marketing best practices, deliverability standards, compliance requirements, and data integrity.
• Support A/B testing, campaign validation, and pre-launch approval processes.
• Identify opportunities to improve operational workflows, automation, QA processes, and deployment efficiency.
• Assist with platform maintenance, process documentation, and operational best practices as needed.

Who you are:
 

• Bachelor’s degree in Marketing, Communications, Information Systems, or a related field (or equivalent professional experience).
• 3–5+ years of experience in email operations, campaign execution, marketing operations, or email production (experience level dependent on Senior vs. Specialist).
• Hands-on experience building, testing, and deploying email campaigns in ESPs such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, Acoustic, or similar platforms.
• Experience with audience segmentation, list management, data imports, and campaign configuration.
• Strong quality assurance, troubleshooting, and problem-solving skills.
• Familiarity with email marketing best practices, including deliverability, CAN-SPAM/GDPR compliance, and accessibility.
• Working knowledge of HTML/CSS for email, including the ability to troubleshoot rendering issues.
• Experience using email QA and testing platforms such as Litmus or Email on Acid.
• Familiarity with UTM tracking, campaign tagging, and analytics validation.
• Experience working in a high-volume agency or enterprise marketing environment.
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Strong analytical and troubleshooting skills with a process improvement mindset.
• Experience collaborating with cross-functional teams including Production, Strategy, Account Management, and Technology.

Additional Information

• Salary starting at $64,000/yr, based on skills and experience
• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays 
• Dental, Vision, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.