Valnet | IT Support Specialist

Location: Montreal, Full-Time Onsite

The opportunity:

Valnet is seeking a motivated and detail-oriented IT Support Specialist to join our team in Montréal, QC. In this hands-on, on-site role, you will serve as a key point of contact for the day-to-day technology needs of our employees—ensuring that every person at Valnet has the tools they need to do their best work. From provisioning laptops for new hires to recovering equipment from departing employees, you will play a central role in keeping our IT operations organized, efficient, and reliable.

Responsibilities:

• Manage the full lifecycle of employee equipment, including provisioning, configuring, shipping, and recovering laptops and peripherals for onboarding and offboarding. 
• Coordinate shipping and handling logistics across locations, including packaging, tracking, and maintaining accurate asset records. 
• Monitor and document remote assets, ensuring equipment issued to distributed and work-from-home employees is tracked and recoverable. 
• Provide general IT support to end users, troubleshooting hardware, software, and connectivity issues in a timely and professional manner. 
• Handle desk moves and workspace setups, relocating and configuring equipment to ensure correct and consistent installations. 
• Maintain up-to-date inventory and asset-tracking records across the full equipment fleet. 
• Escalate complex technical issues to senior IT staff as appropriate.

Requirements:

• Some experience in an IT support or helpdesk role, or equivalent education and relevant certifications. 
• Foundational troubleshooting skills across common hardware platforms and operating systems. Strong organizational skills and attention to detail, with the ability to manage equipment and logistics simultaneously. 
• Comfortable with the physical demands of the role, including handling, lifting, and moving equipment as needed. 
• Clear communication skills and a service-oriented attitude toward colleagues at all levels. 
• Ability to work independently, prioritize a varied workload, and manage competing tasks effectively. 
• 2–3 years of experience in a helpdesk or IT support environment is a strong asset. 
• Audiovisual experience, including familiarity with sound systems and AV equipment setup, is a plus.
• Valid driver's license, experience with shipping and handling, and certifications such as CompTIA A+ are considered advantageous.

Benefits:

• Full health insurance plan (including medical, dental, and vision).
• Daily on-site lunches, snacks, and coffee provided.
• Fitness subscription reimbursement program.
• Competitive compensation plan and bonus structure.

Why work with us?

Valnet is a company unlike any other. Here, you’ll work alongside passionate, dedicated individuals who bring their best every day, creating an environment that is as inspiring as it is challenging. We are innovative leaders, not passive followers, always pushing the boundaries of what’s possible in our industry. We encourage autonomy and value creative contributions, empowering you to shape meaningful change from day one. Moreover, we don’t just talk about culture – we make it our first priority, fostering a collaborative, fast-paced environment where talent is recognized and rewarded. In our true meritocratic structure, your career can develop quickly, giving you the opportunity to grow professionally and be generously rewarded for your achievements. But don’t take our word for it, visit our corporate website to see for yourself!