AI Solutions Delivery Engineer

About Tech9

At Tech9, we are driven by a clear mission—to empower organizations with AI-centered solutions that make them more adaptable, efficient, and future-ready. With proven expertise in product strategy, UX design, cloud architecture, and AI, our teams deliver purpose-built software that meets today’s needs and anticipates tomorrow’s challenges.

Headquartered in Utah, Tech9 experts collaborate across the United States, Latin America, and India. We offer a remote working environment with a collaborative and supportive culture, allowing you to focus on what you do best.

If you're excited by the opportunity to work in a fast-paced, innovative environment where scaling and building the future of software is key, we’d love to hear from you. Join us as we work together to redefine the world of software development.

About the role

We are seeking an AI Solutions Delivery professional to join the IT AI Center of Excellence and accelerate delivery of AI agents across the company.

The role centers on building internal AI agents powered by Anthropic Claude Cowork and other LLMs, with responsibility for designing skills, agent logic, tool usage, and end-to-end solution flows using low-code platforms. You will leverage Claude's strengths in complex reasoning, long-context document processing, and agentic workflows to deliver scalable, business-ready AI solutions.

The position is low-code / no-code, but requires deep practical understanding of LLM behavior, prompt & Skills design, agent workflows, and orchestration.

What you will do

You will partner with business stakeholders across the organization to identify automation opportunities, design Claude Cowork solutions end-to-end, and shape enterprise-grade AI solutions. You will combine skills, agent design, and low-code automation to deliver measurable business impact.

This is a high-impact role ideal for someone who thrives on translating business problems into AI solutions, designing reliable agents, and helping a growing IT CoE shape the standards that enable the wider organization.

Discovery & Solution Design

• Partner with business stakeholders across the organization to identify automation opportunities and translate them into clear agent specifications
• Design Claude Cowork solutions end-to-end: system prompts, prompt chains, connectors use, knowledge grounding, escalation paths, and human-in-the-loop checkpoints
• Configure RAG and knowledge grounding from internal document and data sources; define refusal, fallback, and hallucination behaviors

Build & Ship

• Build agents using Claude Projects, Claude Code in low-code mode, MCP connectors, and Anthropic's Agent SDK
• Integrate agents with enterprise systems (Microsoft 365, ServiceNow, Salesforce, internal data sources) using MCPs and out-of-the-box connectors
• Author and maintain a Claude prompt library, Skills, agent design patterns, and reusable templates for the IT CoE

Preferred Qualifications

• 4+ years of experience in technical or analytical roles (e.g., system analyst, technical project manager, product manager, or process engineer)
• Hands-on experience with at least one major LLM platform (Claude strongly preferred; ChatGPT/Copilot Studio)
• Strong prompt engineering, including system prompt design
• Familiarity with multi-agent and autonomous agent architectures: designing systems where specialized agents collaborate, delegate sub-tasks, and operate with minimal human intervention
• Comfort with low-code automation platforms: Power Automate, n8n
• REST, JSON, and webhook literacy: able to read API docs and configure tools
• Strong stakeholder management & communication
• Fluency in English

Recommended Qualifications

• Bachelor's degree in Industrial Engineering, Information Systems, or a related field
• Hands-on with Claude features: Projects, Artifacts, Computer Use, Agent SDK, sub-agents, skills; familiarity with Model Context Protocol (MCP)
• Experience with RAG patterns; familiarity with Microsoft Copilot Studio