Principal Technical Success Engineer

Location: London, United Kingdom

Who Are We?  

About Airlock Digital: 

Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware.  

With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.

What We Are Looking For: 

The Principal Technical Success Engineer is Airlock Digital's most senior individual contributor within the Technical Success Engineering function. The role shapes the strategic direction of Technical Success, ensuring the organization's largest and most complex customers achieve measurable security and business outcomes while influencing product strategy, customer experience, and technical excellence across the business. The Principal acts as a recognized subject matter expert, executive advisor and organizational leader without direct people management responsibility.

Key Responsibilities:

• Strategic Customer Success

  • Own technical success and business outcomes for Airlock Digital's highest-value global customers.

  • Serve as executive technical advisor for strategic enterprise and government customers.

  • Lead executive business reviews, strategic planning sessions and recovery plans for critical accounts.

  • Define strategic customer success approaches adopted across the organization.

  • Influence customer success strategy across regions.

• Customer Implementation & Technical Enablement

  • Define implementation methodologies and technical best practices.

  • Lead architecture reviews for highly regulated and complex environments.

  • Influence product architecture through implementation experience.

  • Guide the most technically challenging deployments and escalations.

• Adoption, Value & Outcome Ownership

  • Define customer maturity frameworks and success metrics.

  • Drive organization-wide improvements in adoption, enforcement and customer value.

  • Lead executive outcome planning and value realization programs.

• Technical Customer Engagement

  • Act as recognized internal and external technical authority.

  • Represent Airlock Digital at executive briefings, advisory boards, conferences and partner events.

  • Coach and mentor Senior Technical Success Engineers & Technical Success Engineers and establish technical standards.

• Voice of the Customer & Strategic Collaboration

  • Represent strategic customer priorities across Product, Engineering, Sales and Executive Leadership.

  • Influence roadmap priorities through structured customer insight.

  • Sponsor beta programs and strategic customer advisory initiatives.

• Operational Excellence & Organizational Leadership

  • Define the future operating model for Technical Success.

  • Lead cross-functional transformation initiatives.

  • Develop scalable frameworks, automation opportunities and operational standards.

  • Drive continual improvement in customer experience and organizational capability. 

Required Skills & Qualifications:

• 10+ years in Technical Success, Solutions Engineering, Professional Services, Security Consulting or similar customer-facing technical leadership roles.

• Extensive enterprise cybersecurity, endpoint security or infrastructure experience.

• Demonstrated ability to influence executive stakeholders and organizational strategy.

• Proven leadership delivering cross-functional initiatives without formal authority.

• Experience shaping product direction through customer insight.

What We Offer: 

We don’t think money is everything, but we know it is an important part of your decision to apply for a role.  Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.  

Flexible Work Environment, Hybrid or Remote – Time Off - Paid Volunteering Time - Birthday Leave - Paid parental Leaves - Home Office Allowance 

Our Commitment: 

We believe in supporting our team members both personally and professionally. Named one of the Australia’s Greatest Places to Work and 5th best technology company for 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work. 

We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a National Police Check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you.