Role overview

Qualifications

Experience in IT support or a helpdesk role
Familiarity with Windows, Microsoft 365 and common ticketing tools
Clear spoken and written English
A reliable laptop and stable internet connection

Responsibilities

Respond to first-line IT support requests by phone, email and chat
Diagnose and resolve common hardware, software and account issues
Log and track tickets through to resolution
Escalate complex problems to the right team with clear notes

Key facts

Remote from: Africa
Full time
IT Consultant
English

Hard skills

RemedyForce (Ticket Management Software) Microsoft 365

Other skills

Troubleshooting (Problem Solving)
Problem Solving
Microsoft Windows
Communication
Patience

About the company

Remote Recruitment

Human Resources, Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

About Remote Recruitment

Remote Recruitment connects skilled South African professionals with UK-based employers. This is a 100% remote role supporting a UK company's staff and customers.

Role overview

We're hiring an IT Helpdesk Agent to be the first point of contact for technical issues. You'll troubleshoot problems, log tickets, and help users get back to work quickly. Working hours are 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

Respond to first-line IT support requests by phone, email and chat
Diagnose and resolve common hardware, software and account issues
Log and track tickets through to resolution
Escalate complex problems to the right team with clear notes
Guide users through fixes in plain, friendly language

What you'll need

Experience in IT support or a helpdesk role
Familiarity with Windows, Microsoft 365 and common ticketing tools
Clear spoken and written English
A reliable laptop and stable internet connection
Patience and good problem-solving skills

What's on offer

A salary of R16,000–R20,000 per month, fully remote work, UK business hours, and a helpful team. If you enjoy solving problems and supporting people, apply today.