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IT Helpdesk Agent

Remote Recruitment

Role overview

Qualifications

  • Experience in IT support or a helpdesk role
  • Familiarity with Windows, Microsoft 365 and common ticketing tools
  • Clear spoken and written English
  • A reliable laptop and stable internet connection

Responsibilities

  • Respond to first-line IT support requests by phone, email and chat
  • Diagnose and resolve common hardware, software and account issues
  • Log and track tickets through to resolution
  • Escalate complex problems to the right team with clear notes

Key facts

Hard skills

RemedyForce (Ticket Management Software) Microsoft 365

Other skills

  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Microsoft Windows
  • Communication
  • Patience

About the company

Remote Recruitment logo

Remote Recruitment

Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup
IndustryStaffing & Recruiting
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

About Remote Recruitment

Remote Recruitment connects skilled South African professionals with UK-based employers. This is a 100% remote role supporting a UK company's staff and customers.

Role overview

We're hiring an IT Helpdesk Agent to be the first point of contact for technical issues. You'll troubleshoot problems, log tickets, and help users get back to work quickly. Working hours are 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

  • Respond to first-line IT support requests by phone, email and chat
  • Diagnose and resolve common hardware, software and account issues
  • Log and track tickets through to resolution
  • Escalate complex problems to the right team with clear notes
  • Guide users through fixes in plain, friendly language

What you'll need

  • Experience in IT support or a helpdesk role
  • Familiarity with Windows, Microsoft 365 and common ticketing tools
  • Clear spoken and written English
  • A reliable laptop and stable internet connection
  • Patience and good problem-solving skills

What's on offer

A salary of R16,000–R20,000 per month, fully remote work, UK business hours, and a helpful team. If you enjoy solving problems and supporting people, apply today.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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