Senior Staff Engineer, CRM Salesforce (Loyalty Cloud)

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Job Description

REQUIREMENTS:

• Total Experience 8+
• Strong hands-on experience working on the Salesforce platform, with expertise in Sales Cloud and Salesforce Loyalty. Working knowledge of Service Cloud and Experience Cloud is preferred.
• Extensive experience designing and developing Salesforce applications using Lightning Web Components (LWC), with working knowledge of Aura Components and Visualforce.
• Strong expertise in Apex Classes, Apex Triggers, Controllers, asynchronous Apex, and Salesforce development best practices, including bulkification and governor limit optimization.
• Strong proficiency in SOQL, SOSL, and Salesforce data modeling.
• Hands-on experience in Salesforce declarative development, including Flows, Approval Processes, Validation Rules, Sharing Rules, Profiles, Permission Sets, and platform security.
• Proven experience designing and implementing complex integrations using REST APIs, SOAP Web Services, Salesforce APIs, and external enterprise applications.
• Good understanding of Salesforce platform architecture, security model, object relationships, and overall ecosystem capabilities.
• Experience customizing Salesforce using HTML, CSS, JavaScript, and Lightning Design principles.
• Working knowledge of SDLC, Agile/Scrum methodologies, Git, Jenkins, and CI/CD practices.
• Experience supporting production environments, including operational support, enhancements, and bug fixes.
• Salesforce Platform Developer I/II and/or Salesforce Platform App Builder Certification is a strong advantage.
• Exposure to Salesforce DevOps tools such as Copado, Gearset, Flosum, or Salesforce DX (SFDX) is preferred.
• Familiarity with Salesforce Data Cloud, Data 360, and modern Salesforce ecosystem capabilities is a plus.
• Experience with jQuery for advanced front-end customizations is desirable.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Ability to understand business processes, evaluate user impact, and recommend scalable Salesforce solutions.
• Immediate joiners are preferred.

RESPONSIBILITIES:

• Write, review, and maintain high-quality, scalable, and reusable Salesforce code following platform best practices.
• Design, develop, and maintain complex Salesforce solutions using Apex, Lightning Web Components (LWC), Aura Components, and Visualforce.
• Build and manage scalable workflows, Flows, Approval Processes, Validation Rules, Sharing Rules, and other declarative configurations.
• Design and implement robust integrations between Salesforce and third-party enterprise applications using REST, SOAP, and Salesforce APIs.
• Develop optimized Apex solutions with a strong focus on bulkification, governor limits, and performance optimization.
• Analyze business requirements and translate them into scalable, secure, and maintainable Salesforce solutions.
• Assess the functional and technical impact of proposed changes before implementation to ensure a seamless user experience.
• Collaborate with Product Managers, Business Analysts, Architects, QA teams, and other engineering teams to deliver high-quality solutions on schedule.
• Participate in solution design discussions and recommend best-fit technical approaches aligned with business objectives.
• Perform code reviews, troubleshoot complex production issues, and ensure adherence to Salesforce coding standards and governance.
• Provide production support, resolve defects, and implement enhancements to existing Salesforce applications.
• Mentor junior Salesforce developers by providing technical guidance, conducting code reviews, and promoting engineering best practices.
• Participate actively in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Continuously evaluate new Salesforce platform capabilities and recommend improvements to enhance application performance, scalability, and maintainability.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.