Sr. Specialist, Logistics - Home Delivery

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

As our Sr. Specialist, Logistics – Home Delivery, you will play a critical role in ensuring the seamless movement of goods to, from, and through our warehouses, third-party providers, and customers. Your ability to manage these logistics with accuracy, urgency, and care will help optimize our supply chain, strengthen vendor and operational partnerships, and deliver an exceptional experience for every Lovesac customer.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

• Collaborate cross-functionally with Sales, Customer Service, suppliers, and logistics vendors to align on service requirements and deliver against the needs of internal and external customers.
• Own and lead the Lovesac Home Delivery Program, including planning, rating, routing, execution, tracking, scheduling, and reporting for the movement of goods to, from, and between Lovesac and third-party partners. Ensure related processes are completed accurately, efficiently, on time, and in a cost-effective manner.
• Monitor shipment lifecycle milestones, proactively identify exceptions, and provide management with clear resolution details. Partner with internal and external customers, suppliers, logistics partners, and field operations to drive timely issue resolution.
• Initiate and manage loss and damage claim processes, ensuring all claims are filed accurately, completely, and in accordance with negotiated guidelines.
• Conduct site audits at vendor and service provider locations to address delivery-related concerns, evaluate performance, and confirm compliance with Lovesac standards.
• Responsible to meet or exceed all goals and key performance indicators (KPIs).
• Perform any other reasonable duties for this role as requested by management.