Salary: $130,000 - $140,000 + Bonus Eligible to Commensurate With Experience
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
Position Summary
The Field Director of Technology Operations, Military is responsible for the operational leadership, deployment, support, governance, and continuous improvement of technology solutions supporting Compass Group’s military dining portfolio. This position serves as the primary technology leader for dining operations located on U.S. military installations and ensures technology systems support operational excellence, customer experience, compliance requirements, and business objectives.
The role partners closely with Operations, Compass Digital, vendor partners, Finance, Culinary, Wellness, Experience and Implementation, and other support teams to deliver reliable, scalable, and secure technology solutions across the business.
Essential Duties and Responsibilities
• Lead the operational performance, reliability, and lifecycle management of all dining technology systems like WAND, POS, MenuWorks, MedVantage, and Compass Digital operating systems.
• Establish standards, processes, and governance for technology deployment, support, maintenance, and continuous improvement.
• Serve as the senior escalation point for technology-related operational issues.
• Oversee POS systems, payment technologies, menu management platforms, kiosks, digital signage, operational reporting tools, and supporting infrastructure.
• Ensure accurate configuration and administration of technology platforms supporting military dining operations.
• Lead menu governance processes including menu architecture, menu deployment, modifier management, routing structures, seasonal menu maintenance, and operational menu configuration across military dining locations.
• Lead technology planning and execution for new site openings, renovations, conversions, and major system upgrades
• Coordinate installation activities with internal teams, contractors, and third-party vendors.
• Develop and maintain technology documentation, support procedures, asset inventories, and operational standards.
• Partner with Compass Digital and military IT organizations regarding connectivity, infrastructure readiness, cybersecurity requirements, and operational support.
• Support PCI compliance requirements and ensure proper controls are maintained for technology systems and payment environments.
• Develop training programs, job aids, and best practices for operational teams and field leadership.
• Evaluate emerging technologies and recommend solutions that improve operational efficiency and customer experience.
• Support business analytics, reporting initiatives, and technology-enabled process improvements.
• Manage project timelines, budgets, risks, and stakeholder communications associated with technology initiatives.
• Perform other duties and special projects as assigned.
Qualifications
Required Qualifications
• Bachelor’s degree in Information Technology, Business Administration, Hospitality Management, or related field; equivalent experience may be considered.
• Seven (7) or more years of technology operations, hospitality technology, retail technology, or field support experience.
• Five (5) or more years supporting enterprise POS systems and customer-facing technology platforms.
• Demonstrated experience leading technology deployments, upgrades, and operational support programs.
• Strong knowledge of payment technologies, EMV devices, POS platforms, and integrated technology environments.
• Working knowledge of networking concepts, infrastructure support, and connectivity troubleshooting.
• Strong project management, problem-solving, and stakeholder management skills.
• U.S. Citizenship and ability to satisfy applicable background screening requirements.
Preferred Qualifications
• Experience with Agilysys POS solutions.
• Experience supporting military, government, or highly regulated operating environments.
• Familiarity with military food program management information systems integrations .
• Experience supporting kiosks, digital signage, and mobile ordering platforms.
• Knowledge of PCI compliance requirements and cybersecurity best practices.
• Military service or experience supporting military customers.
Knowledge, Skills and Abilities
• Strong leadership and relationship management skills.
• Ability to influence and collaborate across multiple functions and levels of the organization.
• Excellent verbal, written, and presentation communication skills.
• Strong analytical, troubleshooting, and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to customer service and operational excellence.
• Proficiency with Microsoft Office applications and technology management tools.
Core Competencies
• Strategic Thinking
• Customer Focus
• Operational Excellence
• Accountability
• Business Acumen
• Project Leadership
• Change Management
• Collaboration and Partnership
• Communication
• Continuous Improvement
Physical Requirements
• Ability to work in active dining and operational environments.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to travel extensively to military installations and operational locations.
• Ability to work occasional evenings, weekends, and holidays based on business needs.
Work Environment
This position operates in a combination of office, field, dining facility, and military installation environments. The role requires regular interaction with operational teams, Sales and Account Management teams, technology vendors, and corporate support functions.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1543371
Compass Corporate
Bankston B Williams
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