Role overview

Qualifications

Experience with customer service or support roles
Familiarity with helpdesk or CRM software
Patience, empathy and clear communication
Clear written and spoken English

Responsibilities

Respond to customer queries by phone, email and live chat
Resolve issues promptly and follow up where needed
Log interactions and update customer records
Escalate complex cases to the right team

Key facts

Remote from: Africa
Full time
Customer Support
English

Hard skills

Other skills

Customer Service
Communication
Patience
Empathy

About the company

Remote Recruitment

Human Resources, Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Role overview

Remote Recruitment is hiring a remote Customer Service Agent to support a UK-based employer from South Africa. You'll be the friendly first point of contact, helping customers by phone, email and chat. This is a fully remote role working 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities

Respond to customer queries by phone, email and live chat
Resolve issues promptly and follow up where needed
Log interactions and update customer records
Escalate complex cases to the right team
Help improve the customer experience with feedback

What you'll need

Experience with customer service or support roles
Familiarity with helpdesk or CRM software
Patience, empathy and clear communication
Clear written and spoken English
A reliable home internet connection and quiet workspace

What's on offer

A salary of R13,000 – R16,000 per month, fully remote work, UK business hours, and a supportive team that cares about customers. Apply through Remote Recruitment today.