Qualifications
- Proficiency in 2 of the following disciplines: Audio,Video, Lighting, and LED. This will be identified through successfully passing the written exam and then evaluation in practical application.
- Demonstrate exceptional customer service skills.
- Flexibility in schedule
- Bachelor’s Degree is preferred.
- 10+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
- 4-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- Self-starter/works independently.
Technical Qualifications
Perform all digital audio console applications including but not limited to:
- Workbench programming and monitoring
- Live scan and Axient frequency
- Antenna Distribution System setup
- Wireless microphone frequency setup
- FCC frequency regulatory expertise
- Ability to mix large productions to include digital audio consoles
- IP based audio source and destination programming and maintenance
- Sound shaping, frequency identification and isolation
- Multi-page fader programming
- Minimum 64 input programming
- Band ensemble configuration
- Multiple destination sub-mix and mix minus digital audio routing
- Frequency monitoring
- Line Array Calculation, Setup, and Maintenance
- Audio shaping
- Beem steerable Line Array setup and maintenance
- Audio delay calculation and implementation
- Wired and wireless intercom programming
- Network signal setup, monitoring, and maintenance
- Multi-channel intercom programming
- On-site and remote intercom integration
- Level and audio feed management
- Recording standards expertise
- Multi-format audio codec expertise
- Audio processing and editing expertise
- RTMP encoding expertise
- Multi-destination audio mixing
Perform all projection and video capabilities including but not limited to:
- 4k image map
- 4k image blend
- Converging projection
- 40k projector programming configuration
- 8k Display Management
- IP Mapping and networking capable
- 16/6 Matrix switching
- LivePremier and Alta 4k program certified
- 8/4 Split Layer management
- Content Color grading/matching
- IP output formatting
- Color space management
- Program/ISO recording capable
- Video Record standard expert
- Multi-layered record formatting
- Post video editing through software
- HLS, IPTV, OTT programming and management
- Multi-stream key over RTMP programming.
- Color Variation production shading
- Tally/Genlock live camera utilization
- PTZ camera operation
- Shot composition
- Vectorscope/wave monitor expert
Proficient in performing all lighting console capabilities including but not limited to:
- 100+ lighting unit programming
- muti-universe programming (16)
- color temperature control
- intelligent lighting fixture preparation
- multi-cue programming (100+ cues)
- fixture profile management
Proficient in performing all LED Wall and Media Server Capabilities including but not limited to:
- non-standard display configuration
- LED Wall Ground Support Ballast requirements
- video content transcoding
- computer graphics card configuration
General AV Tech work as needed.
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of all audiovisual equipment including what is listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Performs advance work (pre/during/post event) with operations and sales leadership.
Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
Equipment Maintenance
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
Education/Experience
- Bachelor’s Degree is preferred.
- 10+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
- 4-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- Self-starter/works independently.
- Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
Physical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.
- Physical Requirements
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
- Lifting Requirements
- Lifting 0 - 15 lbs: Continuously
- Lifting 16 – 50 lbs: Frequently
- Lifting 51 - 100 lbs: Occasionally
- Lifting Over 100 lbs: Occasionally
- Carrying Requirements
- Carrying 0 - 15 lbs: Continuously
- Carrying 16 – 50 lbs: Frequently
- Carrying 51 - 100 lbs: Occasionally
- Auditory/Visual Requirements
- Close Vision: Continuously
- Distance Vision: Continuously
- Color Vision: Frequently
- Peripheral Vision: Occasionally
- Depth Perception: Frequently
- Hearing: Continuously
- Pushing/Pulling Requirements
- Pushing/Pulling 0 - 15 lbs: Continuously
- Pushing/Pulling 16 – 50 lbs: Frequently
- Pushing/Pulling 51 - 100 lbs: Frequently
- Pushing/Pulling Over 100 lbs: Occasionally
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
