Role overview

Qualifications

Native or fluent French (written and spoken)
Good English communication skills
Previous experience in customer service, hospitality, concierge, call center, or virtual assistance
Excellent communication and problem-solving skills

Responsibilities

Deliver exceptional customer service to our guests before, during, and after their stay
Respond to guest inquiries via phone, email, WhatsApp, and messaging platforms
Coordinate with housekeeping, maintenance, and operations teams to resolve guest requests quickly
Handle check-in and check-out support

Key facts

Remote from: Madagascar
Freelance
5 - 5K yearly
English, French

Hard skills

Client Services Intelligent Virtual Assistant Positive Psychology

Other skills

Customer Service
Problem Solving
Organizational Skills
Detail Oriented
Hospitality
Communication

About the company

MasAlto Capital

Company details

Links

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Job description

Executive Concierge

Department: Guest Services
Type: Freelance – Full Time (48 hours per week)
Shifts: Rotating schedules between Monday and Sunday
Location: Remote (Madagascar)

About Us

Corporate Stays is one of North America's leading providers of furnished apartments for corporate travelers, relocating professionals, insurance housing, and extended stays. We operate across Canada and Latin America and are growing rapidly.

We are looking for a French-speaking Concierge based in Madagascar to join our international Guest Experience team.

Your Responsibilities

Deliver exceptional customer service to our guests before, during, and after their stay.
Respond to guest inquiries via phone, email, WhatsApp, and messaging platforms.
Coordinate with housekeeping, maintenance, and operations teams to resolve guest requests quickly.
Handle check-in and check-out support.
Assist guests with recommendations, transportation, and local information.
Escalate urgent issues when necessary.
Keep accurate records of all communications in our systems.
Ensure every guest enjoys a five-star experience.

Requirements

Native or fluent French (written and spoken).
Good English communication skills.
Previous experience in customer service, hospitality, concierge, call center, or virtual assistance is an asset.
Excellent communication and problem-solving skills.
Strong organizational skills and attention to detail.
Comfortable working with multiple software platforms.
Reliable high-speed internet connection.
Quiet home office suitable for remote work.
Positive attitude and passion for helping people.

Advanced English is required.

What We’re Looking For

At Corporate Stays, we value personality, attitude, and a service-oriented mindset as much as experience. We are looking for someone who is passionate about hospitality, enjoys creating memorable guest experiences, and thrives in a fast-paced, collaborative environment.

If you believe you can deliver exceptional service and make guests feel supported throughout every stage of their stay, we would love to hear from you.

Compensation$400 USD per month

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