Role overview

Qualifications

Native or fluent French (written and spoken)
Good English communication skills
Previous experience in customer service, hospitality, concierge, call center, or virtual assistance is an asset
Excellent communication and problem-solving skills

Responsibilities

Deliver exceptional customer service to our guests before, during, and after their stay
Respond to guest inquiries via phone, email, WhatsApp, and messaging platforms
Coordinate with housekeeping, maintenance, and operations teams to resolve guest requests quickly
Ensure every guest enjoys a five-star experience

Key facts

Remote from: Madagascar
Freelance
5 - 5K yearly
English, French

Hard skills

Organizational Structure Intelligent Virtual Assistant Linguistics Positive Psychology

Other skills

Customer Service
Communication
Hospitality
Problem Solving
Detail Oriented

About the company

Corporate Stays

For over 15 years, Corporate Stays has been the trusted leader in providing exceptional temporary housing solutions across Canada. We specialize in premium, fully furnished residences that cater to the unique needs of professionals, families, and individuals in transition. Our expert team takes a personalized approach, collaborating with each guest to find the perfect match in terms of size, location, amenities, and budget. Every Corporate Stays suite is meticulously designed by our company Casa Suarez and furnished to a five-star standard, offering the comforts and conveniences of home. With a vast network of over 10,000 suites in hundreds of cities, we can accommodate any requirement, whether it's for business travel, employee relocation, insurance claims, or extended stays. Discover a place where comfort meets convenience, where temporary feels like home. Experience the Corporate Stays difference. Globally, a team of over sixty passionate corporate housing specialists and partners hand-pick and personally manage each property to ensure that guests are offered the very best. As a full-service corporate housing provider, CorporateStays.com offers guests complimentary concierge services and worldwide guest support to provide travellers with the perfect place to stay while away from home.

Company details

Company size51 - 200

Links

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Job description

Executive Concierge

Department: Guest Services
Type: Freelance – Full Time (48 hours per week)
Shifts: Rotating schedules between Monday and Sunday
Location: Remote (Madagascar)

About Us

Corporate Stays is one of North America's leading providers of furnished apartments for corporate travelers, relocating professionals, insurance housing, and extended stays. We operate across Canada and Latin America and are growing rapidly.

We are looking for a French-speaking Concierge based in Madagascar to join our international Guest Experience team.

Your Responsibilities

Deliver exceptional customer service to our guests before, during, and after their stay.
Respond to guest inquiries via phone, email, WhatsApp, and messaging platforms.
Coordinate with housekeeping, maintenance, and operations teams to resolve guest requests quickly.
Handle check-in and check-out support.
Assist guests with recommendations, transportation, and local information.
Escalate urgent issues when necessary.
Keep accurate records of all communications in our systems.
Ensure every guest enjoys a five-star experience.

Requirements

Native or fluent French (written and spoken).
Good English communication skills.
Previous experience in customer service, hospitality, concierge, call center, or virtual assistance is an asset.
Excellent communication and problem-solving skills.
Strong organizational skills and attention to detail.
Comfortable working with multiple software platforms.
Reliable high-speed internet connection.
Quiet home office suitable for remote work.
Positive attitude and passion for helping people.

Advanced English is required.

What We’re Looking For

At Corporate Stays, we value personality, attitude, and a service-oriented mindset as much as experience. We are looking for someone who is passionate about hospitality, enjoys creating memorable guest experiences, and thrives in a fast-paced, collaborative environment.

If you believe you can deliver exceptional service and make guests feel supported throughout every stage of their stay, we would love to hear from you.

Compensation$400 USD per month