Product Support Specialist - L0

This role is for one of the Weekday's clients

Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA)

Min Experience: 0+ years

Location: Bengaluru, Remote (India)

JobType: full-time

Requirements

What you’ll do

• This role is a mix of supporting customers who reach out over live chat, calls & emails.
• You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.
• Recording and segregating technical issues and product requests from customers and routing them to product team.
• Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.

What makes you a good fit

• You care about creating a software service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement).
• Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Must-have skills

Customer Support, Customer Service

Good-to-have skills

Technical Support