Role overview

Qualifications

Proven cold calling experience - comfortable making 80 - 100 outbound calls per day
Excellent verbal and written English communication skills
Confident, persuasive, and resilient personality
Strong computer literacy, including MS Office, Outlook, and CRM systems

Responsibilities

Conduct high-volume outbound calls to prospective customers
Engage prospects via phone, SMS, and other communication channels where applicable
Build rapport quickly and confidently manage objections
Encourage prospects to complete an online financial application

Key facts

Remote from: Africa, United States
Full time
Outbound Sales Representative
English

Hard skills

Cold Calling Profit-Based Sales Targets Overcoming Objections Loans Insurance Policies Persuasive Writing

Other skills

Communication
Computer Literacy
Microsoft Office
Microsoft Outlook
Rapport Building
Resilience
Professionalism

About the company

iSTA Solutions

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Company details

Company typeLarge

Company size1001 - 5000

Links

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Job description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for a driven and resilient US Outbound Sales Agent to join one of our U.S.-based clients in the financial services industry.

This is a high-volume outbound sales role where you'll engage with warm and cold prospects already stored within the client's CRM. Your goal is not to close the sale, but rather to build interest, overcome objections, and motivate prospects to complete an online application. Once submitted, the application is handed over to the client's U.S.-based sales team to complete the sales process.

This opportunity is ideal for candidates who enjoy sales, thrive on targets, and know how to confidently steer conversations toward action.

Important: Basic Salary + commission is offered

PLEASE NOTE:

Working Hours: Monday – Friday, 09:00 am – 6:00 pm EST (15:00 pm – 00:00 am OR 16:00 pm – 01:00 am South African Time, depending on U.S. daylight savings).
Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory.
A wired Ethernet connection is required. Candidates without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup power cannot be considered.
Work Environment: Fully remote.
This role offers a competitive basic salary plus an attractive commission structure.

Job Responsibilities:

Conduct high-volume outbound calls to prospective customers.
Engage prospects via phone, SMS, and other communication channels where applicable.
Build rapport quickly and confidently manage objections.
Encourage prospects to complete an online financial application.
Accurately capture and update customer information within the CRM.
Maintain detailed notes and follow-up activities.
Meet daily activity and conversion targets.
Work closely with the U.S.-based sales team to ensure smooth handover of qualified applications.

Requirements

Proven cold calling experience - comfortable making 80 - 100 outbound calls per day and sustaining energy and quality throughout.
Proven track record of meeting or exceeding sales targets.
Excellent verbal and written English communication skills.
Confident, persuasive, and resilient personality.
Ability to think on your feet rather than relying solely on scripts.
Comfortable handling objections and maintaining professionalism under pressure.
Strong computer literacy, including MS Office, Outlook, and CRM systems.
Experience using CRM platforms (Close.com experience advantageous).
Previous financial services, lending, insurance, or related sales experience will be highly advantageous.

If you are not contacted within 14 working days, please consider your application unsuccessful.