Role overview

Qualifications

Fluency in Danish and English, both written and spoken
Experience in customer service, preferably in the food or tech sector
Strong communication and interpersonal skills
Ability to handle sensitive information and manage customer expectations effectively

Responsibilities

Provide outstanding customer support to Danish-speaking customers via phone, email, and chat
Assist customers with order placements, modifications, cancellations, and resolve delivery-related concerns
Handle customer complaints professionally and work towards ensuring customer satisfaction
Collaborate with partners and delivery teams to enhance the overall user experience

Key facts

Remote from: Greece
Full time
Service Delivery Manager
Greek, Danish, English

Hard skills

Speech Fluency Business Software

Other skills

Customer Service
Microsoft Office
Detail Oriented
Organizational Skills
Communication
Social Skills

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Danish Speaking Customer Service Representative for a leading Food Delivery Platform, offering a remote position based in Greece. This role is perfect for individuals who are passionate about food and delivering exceptional customer service to Danish-speaking users.

Responsibilities

Provide outstanding customer support to Danish-speaking customers via phone, email, and chat regarding their food delivery inquiries and issues.
Assist customers with order placements, modifications, cancellations, and resolving any delivery-related concerns.
Handle customer complaints professionally and work towards ensuring customer satisfaction.
Collaborate with partners and delivery teams to address any issues and enhance the overall user experience.
Stay updated on the latest promotions, features, and services of the food delivery platform to provide accurate information.
Document all customer interactions accurately and contribute to service improvement initiatives.
Foster positive relationships with customers to encourage loyalty and repeat business.

Requirements

Fluency in Danish and English, both written and spoken.
Experience in customer service, preferably in the food or tech sector.
Strong communication and interpersonal skills.
Ability to handle sensitive information and manage customer expectations effectively.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with excellent organizational skills.
A passion for food and a proactive approach to customer service.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.