Role overview

Qualifications

Fluency in Dutch and proficiency in English
Previous experience in partner support or customer service
Strong problem-solving skills and familiarity with IT systems
Excellent communication and interpersonal skills

Responsibilities

Deliver high-quality support to Dutch-speaking partners
Address partner inquiries and resolve service-related issues
Guide partners on product features and service usage
Accurately document partner interactions in our CRM system

Key facts

Remote from: Greece, Netherlands
Full time
Consultant
English, Dutch

Hard skills

Linguistics Case Management Tools

Other skills

Customer Service
Problem Solving
Communication
Social Skills
Collaboration
Relationship Building

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is a distinguished recruitment agency committed to connecting talented professionals with outstanding job opportunities in Greece. We are currently in search of a Dutch Speaking Partner Support Consultant to join our dynamic team. This role is an excellent fit for those who are passionate about customer service and fluent in Dutch, dedicated to providing exceptional support to our partners.

Responsibilities

Deliver high-quality support to Dutch-speaking partners through various communication channels, including phone, email, and chat.
Address partner inquiries and efficiently resolve any service-related issues that arise.
Guide partners on product features and assist them in maximizing their use of our services.
Accurately document partner interactions, inquiries, and resolutions in our CRM system.
Collaborate with internal teams to escalate complex partner issues and develop effective solutions.
Engage in proactive follow-ups with partners to ensure their concerns are addressed and satisfaction is reached.
Stay updated on product offerings, industry trends, and partner feedback to enhance our support services continually.

Requirements

Fluency in Dutch and proficiency in English, both written and verbal.
Previous experience in partner support, customer service, or a related role is preferred.
Strong problem-solving skills and familiarity with IT systems.
Excellent communication and interpersonal skills.
Commitment to customer satisfaction and relationship building.
Experience with CRM systems and support tools is a plus.
Ability to thrive in a collaborative and fast-paced work environment.

Benefits

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
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