Field Service Engineer I

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Key Accountabilities:

• Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems.
• Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements.
• Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems
• Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records
• Serves as a company liaison with customers.
• Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation
• Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services
• Other duties and responsibilities as assigned by the Area Service Manager

Budget Managed (if applicable)

• N/A

Internal Networkign/Key Relationships

• TBD based on departmental needs

Skills & Capabilities:

• Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills

Min Knowledge & Experience required for the position:

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.
• Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
• Ability to communicate effectively with customers, peers and management through oral and written presentations / reports
• Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations
• Travel is required. 

International Mobility 

• Required: no

Travel Requirements

• Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory.

The hourly rate range for this role is currently $35/hr to $40/hr. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. 

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

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