Role overview

Qualifications

5+ years of multi-line liability claim handling experience
Strong experience handling general liability, premises liability, and bodily injury claims
Demonstrated litigation management experience, including working directly with defense counsel and managing litigated files
Active adjuster license in Missouri, Pennsylvania, Kentucky, or Tennessee required

Responsibilities

Investigate, evaluate, and adjust general liability, premises liability, and bodily injury claims
Manage claims from assignment through resolution, including litigated files
Conduct detailed liability investigations and evaluate coverage, negligence, damages, and exposure
Negotiate settlements with claimants, attorneys, and authorized representatives

Key facts

Remote from: Arizona (USA), Tennessee (USA), Texas (USA)
Full time
Senior (5-10 years)
Claims Manager
English

Hard skills

Limited Liability Personal Injury Law Litigation Management Client Services Code Coverage

Other skills

Investigation
Decision Making
Negotiation
Analytical Skills
Organizational Skills
Microsoft Office
Communication
Teamwork
Problem Solving

About the company

CCMSI

CCMSI is a leading third-party administrator for workers' compensation and property/casualty self-insurance programs. Since 1978, we've successfully administered and provided claim services to individual and group clients, nationwide. Our approach to claims management includes providing sound technical resources, strategic insight, efficient and accessible computer systems, cost containment practices, and the seamless administration of your losses. Our adjuster turnover rate is less than 3%. This is crucial in establishing continuity between your primary contacts and the adjustment staff. Company Homepage: www.ccmsi.com View Job Postings: https://careers-ccmsi.icims.com

Company details

Company size1001 - 5000

Links

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Job description

Overview:

Multi-Line Claim Consultant – General Liability & Bodily Injury

Location: Dallas, TX (Remote or Hybrid)

Compensation: $75,000–$80,000 annually (based on experience)
Schedule: Monday–Friday
Work Model: Fully Remote

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned general liability, premises liability, and bodily injury claims within a national account environment. This role manages claims from assignment through resolution (cradle to grave), including files with significant litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

This position supports a highly engaged national client and requires exceptional responsiveness, thorough documentation, and consistent communication. While claims may be handled nationwide, the portfolio includes a significant concentration of claims in Missouri, Pennsylvania, Kentucky, and Tennessee, making experience with those jurisdictions highly desirable.

This position is designed for experienced liability adjusters with 5+ years of claim handling experience who can independently manage complex liability claims and provide exceptional client service in a fast-paced environment. The successful candidate will be comfortable handling bodily injury and premises liability exposures while balancing competing priorities across multiple accounts.

Approximately 30% of the caseload may involve litigated claims, making litigation management experience and the ability to effectively manage defense counsel critical to success.

This is a true liability adjuster role responsible for cradle-to-grave claim handling and is not an HR or consulting position.

Responsibilities:

When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you’ll manage your files independently while contributing to a collaborative, high‑performing team.

What You’ll Do

Investigate, evaluate, and adjust general liability, premises liability, and bodily injury claims in accordance with corporate standards and jurisdictional requirements

Manage claims from assignment through resolution, including litigated files

Conduct detailed liability investigations and evaluate coverage, negligence, damages, and exposure

Establish and maintain appropriate reserves based on claim development and exposure analysis

Review medical records, bills, legal documentation, and investigative materials to support claim strategy

Negotiate settlements with claimants, attorneys, and authorized representatives

Coordinate and manage defense counsel and other external vendors as appropriate

Maintain proactive communication with clients, claimants, attorneys, and other involved parties

Prepare claim reports, reserve recommendations, and status updates as required

Identify and pursue subrogation opportunities when applicable

Maintain accurate claim documentation, diary management, and financial controls

Provide timely excess and carrier reporting when required

Ensure compliance with Corporate Claim Handling Standards and client-specific requirements

Qualifications:

What You Bring

Required

5+ years of multi-line liability claim handling experience
Experience and confidence handling attorney-represented, complex, and litigated files.

Strong experience handling general liability, premises liability, and bodily injury claims

Demonstrated litigation management experience, including working directly with defense counsel and managing litigated files

Experience handling claims in one or more of the following jurisdictions:
- Missouri
- Pennsylvania
- Kentucky
- Tennessee

Active adjuster license in Missouri, Pennsylvania, Kentucky, or Tennessee required (one or more required)

Ability to independently manage a moderate to complex caseload

Strong investigative, analytical, negotiation, and decision-making skills

Demonstrated ability to provide detailed, responsive client service

Excellent written and verbal communication skills

Strong organizational skills and diary management practices

Ability to work independently in a remote environment

Proficiency with Microsoft Office applications

Reliable, predictable attendance during business hours

Preferred

Familiarity with hospitality, entertainment, recreation, tourism, amusement, or similar guest-facing operations is a plus.
Exposure to significant injury claims involving fractures, surgeries, traumatic brain injuries, or other serious bodily injury allegations is preferred.

Active licenses in multiple states, particularly MO, PA, KY, and TN
Prior Third Party Administrator (TPA) experience
Experience handling high-touch national account programs
Experience conducting coverage evaluations and coverage position analysis
Experience preparing and issuing tender letters
NY Adjusters license is a huge plus

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations, strong documentation, well-supported decisions
Compliance & audit performance – adherence to jurisdictional and client standards
Timeliness & accuracy – purposeful file movement and dependable execution
Client partnership – proactive communication and strong follow-through
Professional judgment – owning outcomes and solving problems with integrity
Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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