Role overview

Qualifications

Bachelor's Degree Required
5 years of experience in project management or delivery leadership roles. Required
1-3 years Demonstrated experience managing complex or non-standard projects, client relationships, and delivery risk within regulated or technology-enabled environments. Preferred

Responsibilities

Leads delivery of technology-enabled complex and non-standard certification studies and low to medium complexity imaging programs.
Acts as senior client-facing contact for complex or high-risk studies.
Owns study-level outcomes across quality, timelines, budget, and client satisfaction.
Tracks and reports delivery KPIs across projects, identifying trends and areas for improvement.

Key facts

Remote from: California (USA)
Full time
Senior (5-10 years)
Project Manager
English

Hard skills

Project Management Customer Relationship Management KPI Management Ophthalmology Process Improvement

Other skills

Leadership
Mentorship
Communication
Analytical Skills

About the company

Emmes

Research

For over 40 years, our team of 1,000+ experienced professionals have provided the full range of Contract Research Organization expertise necessary to conduct clinical research with a firm scientific basis that is fully compliant with national and international regulatory guidelines. With offices throughout the US, Europe, Canada, and India, Emmes supports the advancement of global public health and biopharmaceutical innovation through disciplined science, rigorous research, fact-based decision-making, and operational excellence. Emmes possesses knowledge across a broad range of therapeutic areas, with specializations in Vaccines and Infectious Diseases, Ophthalmology, Immunology and Neuroscience. From comprehensive support of pandemic research to groundbreaking work in cell and gene therapy across the globe, Emmes has collaborated on clinical research across a wide array of disease states in over 75 nations. As a strategic collaborator with applied talent in over 2,000 clinical trials and contributions to over 2,500 publications that advance the understanding of medicine and public health, Emmes is committed to expanding the services offered to best meet the changing needs of clients and studies. Ongoing investments in global clinical research capabilities, innovative data management platforms, biostatistics/bioinformatics expertise, and people have enabled Emmes to provide a multi-faceted approach to help you meet your research objectives. Emmes is a diverse, inclusive, innovative CRO that values integrity, agility, passion for excellence, collaborative partnerships, and intellectual curiosity.

Company details

Company typeLarge

IndustryResearch

Company size1001 - 5000

Links

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Job description

Overview:

Senior Project Delivery Manager

Location: Remote in US or Canada

Notice to Applicants: Please be advised that we can hire for this role in both Canada and the United States. This is a remote role. You will need to be able to work East Coast hours. Furthermore, the ideal candidate is someone who comes out of a CRO (Contract Research Organization) or has experience working for one in their past, understands clinical operations, has strong project management and project delivery skills and bonus points for anyone who has exposure to Ophthalmology as a therapeutic area.

OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data.

OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data.

Over 2,500 sites certified worldwide, since 1995

Phase I through post-marketing experience across anterior segment and retina trials

Clinical Ophthalmology, Optometry, and clinical trial expertise Primary Purpose The Senior Project Delivery Manager (PDM) leads the successful delivery of clinical studies within a technology-enabled clinical research environment, managing increased operational complexity and client expectations. The senior PDM is accountable for study-level outcomes while supporting broader consistency across multiple projects and clients. The Senior PDM partners with sponsors, CROs, technical teams, and internal stakeholders to resolve escalated delivery issues, refine delivery approaches, and support the development of new capabilities. In addition to project delivery, the Senior PDM provides functional leadership within defined pillars and supports lower to medium need client portfolios, contributing to operational maturity and scalability.

Responsibilities:

Leads delivery of technology-enabled complex and non-standard certification studies and low to medium complexity imaging programs, ensuring commitments for quality, timelines, scope, and budget are met.
Acts as senior client-facing contact for complex or high-risk studies.
Owns study-level outcomes across quality, timelines, budget, and client satisfaction.
Tracks and reports delivery KPIs across projects, identifying trends and areas for improvement
Oversees multiple studies or workstreams, balancing priorities, resources, and risks.
Serves as Portfolio Specialist for low to moderate need clients, ensuring delivery consistency and proactive issue management.
Supports functional leadership within defined pillars by contributing expertise and driving implementation of process improvements and change initiatives.
Operationalizes functional strategies, ensuring adoption and consistency across delivery practices without owning functional accountability.
Mentors and coaches PDMs and Lead PDAs, strengthening delivery capability and judgement.
Leads resolution of escalated delivery, system, or data issues.
Supports audit readiness and participates in audits or inspections and governance activities at a senior level.
Contributes to refinement of delivery models and onboarding of new capabilities such as imaging and digital capture.
Performs other duties as assigned
Complies with all policies and standards

Qualifications:

Bachelor's Degree Required
5 years of experience in project management or delivery leadership roles. Required
1-3 years Demonstrated experience managing complex or non-standard projects, client relationships, and delivery risk within regulated or technology-enabled environments. Preferred
Advanced proficiency with delivery tools, reporting, and KPI tracking across multiple studies or clients.
Strong ability to manage complex, non-standard projects with multiple dependencies and higher risk profiles.
Excellent communication skills, including leadership-level client interactions and escalation management.
Deep understanding of regulated delivery environments, quality systems, and governance expectations.
Ability to mentor other staff, strengthening delivery capability and judgment across the organization.
Strong analytical skills to identify trends, risks, and improvement opportunities across portfolios.

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

If you’re looking for a career where your work advances global health and where scientific excellence meets real-world impact, join us and be part of something bigger. One Team, One Purpose.

CONNECT WITH US!
Find us on LinkedIn:/the-emmes-group/
Visit our website:https://www.theemmesgroup.com/

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