Role overview

Qualifications

Previous scheduling, administrative, customer service, or healthcare coordination experience preferred
Excellent verbal and written English communication skills
Strong critical thinking and problem-solving abilities
Confident in making independent decisions and exercising good judgment

Responsibilities

Coordinate and maintain schedules for ABA therapy services
Communicate with parents, therapists, and clinical staff to arrange and adjust appointments
Make a high volume of outbound and inbound calls daily to confirm, update, and resolve scheduling needs
Proactively identify scheduling conflicts and implement effective solutions

Key facts

Remote from: South Africa
Full time
Administrative Assistant
English

Hard skills

Organizational Structure

Other skills

Scheduling
Critical Thinking
Decision Making
Customer Service
Communication
Problem Solving
Time Management
Microsoft Office
Multitasking
Reliability
Accountability
Social Skills

About the company

ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Company details

Company size11 - 50

Links

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Job description

Job Title: Scheduler

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

Position Overview:
We are seeking a proactive and detail-oriented ABA Scheduler to coordinate therapy schedules and ensure efficient communication between families, therapists, and clinical staff. The ideal candidate is a critical thinker who can make sound decisions independently, delivers exceptional customer service, and thrives in a fast-paced environment.

Key Responsibilities:

Coordinate and maintain schedules for ABA therapy services.
Communicate with parents, therapists, and clinical staff to arrange and adjust appointments.
Make a high volume of outbound and inbound calls daily to confirm, update, and resolve scheduling needs.
Proactively identify scheduling conflicts and implement effective solutions.
Use sound judgment to make scheduling decisions with minimal supervision.
Provide professional, courteous, and timely customer service to all stakeholders.
Maintain accurate scheduling records and documentation.
Take ownership of scheduling processes to ensure continuity of care and operational efficiency.

Requirements

Previous scheduling, administrative, customer service, or healthcare coordination experience preferred.
Excellent verbal and written English communication skills.
Strong critical thinking and problem-solving abilities.
Confident in making independent decisions and exercising good judgment.
Outstanding customer service and interpersonal skills.
Comfortable making and receiving a high volume of phone calls daily.
Highly organized with excellent time management and multitasking abilities.
Self-motivated, hardworking, and able to take initiative.
Proficient in Microsoft Office and able to learn scheduling software quickly.

Key Competencies:

Critical thinking and decision-making
Leadership and initiative
Customer-focused mindset
Strong communication skills
Organization and attention to detail
Multitasking in a fast-paced environment
Reliability and accountability

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.