Role overview

Qualifications

At least 7 years of experience as a software technical writer
BS/BA degree with a technical background
Proficient with Madcap Flare and HTML editors
Excellent written English with a good sense of style

Responsibilities

Creates, develops, plans, writes and edits operational and instructional procedures
Conducts interviews to gather data for documentation
Researches and translates technical information into manuals
Produces products conforming to company documentation standards

Key facts

Remote from: New Jersey (USA)
Fixed term
Senior (5-10 years)
Technical Writer
English

Hard skills

Technical Writing MadCap Flare UI/UX Writing Teacher Education JIRA

Other skills

Collaboration
Problem Solving
Communication
Creativity
Teamwork

About the company

US Tech Solutions

Human Resources, Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge

IndustryHuman Resources, Staffing & Recruiting

Company size1001 - 5000

Links

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Job description

Job Details
Duration: 5+ months contract (with possible extension)

Responsibilities

Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication.
Conducts interviews with various users and technical staff to gather data for documentation.
Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.
May document engineering processes and specifications.
Recommends formats responsive to technical and customer requirements.
Produces products that conform to the company documentation and quality assurance standards.

User Assistance
Product Management
Higher Ed Services

Role Summary

The User Assistance team for Higher Ed creates user-focused, data-informed, accessible, web- and mobile-based content to help students and educators use our products to accomplish their goals. We work hard to make sure we’re in the right place at the right time, with just enough information to give our users the guidance they need, and we’re constantly working to raise the bar in both our writing and our delivery.
A culture of collaboration, with each other and with our partner teams, supports everything we do. As part of the Customer Success team, we get to work with people every day who have a passion for delivering exceptional customer experience, and have direct access to our users. We also work closely with product management, the Customer Service team, and the User Experience team to understand users’ questions and pain points, to make sure our content is as useful as it can possibly be.

Requirements
As the ideal new Senior Writer for the User Assistance team, you:

Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content
Have a BS/BA degree with a technical background
Have a portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples as well
Are proficient with Madcap Flare (at least 3 years’ experience) and HTML editors
Have experience working with UX designers to create user interface text
Have experience with Agile software development practices
Have excellent written English with a good sense of style and the ability to write simple, friendly content
Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams
Can adapt to our current ways of working while also bringing your experience and expertise to help us improve
Master new products and features quickly and efficiently
Can work with minimal managerial oversight, while keeping managers informed
Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back

Bonus Points

Experience writing for the educational community (instructors, students, and administrators)
Experience with a source control system like GitHub
Familiarity with JIRA

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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