Role overview

Qualifications

8+ years of experience with ServiceNow ITOM, including Discovery, Service Mapping, Event Management, AIOps, and CMDB
Strong experience integrating monitoring tools, particularly Elastic and Dynatrace, with ServiceNow
Hands-on experience with ServiceNow scripting using JavaScript and Glide APIs
Experience with Flow Designer, Integration Hub, and Ansible for automation

Responsibilities

Design, implement, and support ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Discovery, and AIOps
Configure and maintain AIOps capabilities, including Event Correlation, Alert Noise Reduction, Anomaly Detection, and Root Cause Analysis (RCA)
Integrate monitoring and observability tools such as Elastic, Dynatrace, and other enterprise monitoring platforms with ServiceNow Event Management
Develop Event Rules, Alert Aggregation Policies, and Operational Intelligence Dashboards within Service Operations Workspace

Key facts

Remote from: Illinois (USA), Anywhere
Full time
Senior (5-10 years)
English

Hard skills

ServiceNow ServiceNow RocksDB Service Discovery Event Marketing Dynatrace JScript Design Flow Data Hub Ansible Amazon Web Services Microsoft Azure gRPC Kubernetes

Other skills

Analytical Skills
Troubleshooting (Problem Solving)
Problem Solving
Communication

About the company

Diverse Lynx

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge

Company size1001 - 5000

Links

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Job description

Position: ServiceNow ITOM AIOps Developer

Location: Chicago, IL/Remote
Job Type: Full Time
Salary Range: $90000 to $110000/Annum

Job Summary

We are seeking an experienced ServiceNow ITOM AIOps Developer with 8+ years of experience in designing, implementing, and supporting ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate will have strong expertise in Discovery, Service Mapping, Event Management, AIOps, and CMDB, along with hands-on experience integrating monitoring and observability tools such as Elastic and Dynatrace. This role requires a strong technical background in ServiceNow development, cloud technologies, automation, and cross-functional collaboration to deliver scalable and reliable IT operations solutions.

Key Responsibilities

Design, implement, and support ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Discovery, and AIOps.
Configure and maintain AIOps capabilities, including Event Correlation, Alert Noise Reduction, Anomaly Detection, and Root Cause Analysis (RCA).
Implement, optimize, and maintain the CMDB while ensuring alignment with CSDM standards and best practices.
Integrate monitoring and observability tools such as Elastic, Dynatrace, and other enterprise monitoring platforms with ServiceNow Event Management.
Develop Event Rules, Alert Aggregation Policies, and Operational Intelligence Dashboards within Service Operations Workspace.
Design and implement automated remediation workflows using Flow Designer, Integration Hub, and Ansible.
Develop custom ServiceNow solutions using JavaScript and Glide APIs to extend ITOM and AIOps capabilities.
Support Cloud Discovery across AWS, Azure, and GCP environments, including modern container platforms such as Kubernetes and Docker.
Perform CMDB Health Assessments, Discovery troubleshooting, and Service Mapping validation activities.
Collaborate with infrastructure, application, and cloud operations teams to onboard business services into the ServiceNow ITOM platform.
Create Technical Design Documents (TDDs), architecture diagrams, implementation guides, and operational runbooks.
Lead troubleshooting sessions for Discovery, Event Management, Service Mapping, CMDB, and AIOps-related issues.
Participate in requirement gathering sessions, technical workshops, solution design discussions, and customer presentations.

Required Qualifications

8+ years of experience with ServiceNow ITOM, including Discovery, Service Mapping, Event Management, AIOps, and CMDB.
Strong experience integrating monitoring tools, particularly Elastic and Dynatrace, with ServiceNow.
Hands-on experience with ServiceNow scripting using JavaScript and Glide APIs.
Experience with Flow Designer, Integration Hub, and Ansible for automation.
Strong understanding of CMDB architecture and CSDM framework.
Experience with AWS, Azure, GCP, Kubernetes, and Docker.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management skills.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).
ServiceNow ITOM Implementation Certification.
Experience working in enterprise IT operations and cloud environments

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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