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Software Implementation Manager

Role overview

Qualifications

  • Technical background in software implementation
  • Experience in project management
  • Strong communication skills
  • Ability to work flexible hours

Responsibilities

  • Blend technical support with program management
  • Communicate and coordinate with colleagues and clients across time zones
  • Adapt to unpredictable work situations
  • Achieve goals while ensuring client satisfaction

Key facts

Other skills

  • Program Management
  • Communication
  • Problem Solving

About the company

Robotic Assistance Devices logo

Robotic Assistance Devices

Robotic Assistance Devices (RAD) is reshaping the security industry with intelligent solutions that automate incident response and deter threats in real time. Our AI-driven technologies deliver smarter, faster, and always-on protection, without the cost or complexity of traditional systems. From security robots to mobile surveillance units, RAD helps organizations detect, deter, and respond instantly. β€· 2025 SIA New Product Showcase Winner – Threat Detection and Response β€· 2025 SIA Judges’ Choice Winner – SARA (Speaking Autonomous Responsive Agent)

Company details

Company size51 - 200

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Job description

About RAD

Robotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our software implementation group, the core of our Operations Team. This critical role blends the technical rigor of a support escalation engineer with program management capabilities.

Location

This is a remote role. A reliable, strong internet connection is required.

RAD is a nationally dispersed team, and our clients are spread out not just across the U.S. but around the world. You'll need to be comfortable communicating and coordinating with colleagues and clients across multiple time zones.

Occasional travel may be required, though it is expected to be infrequent.

Work Expectations

RAD is an early-stage technology company, and the work doesn't always fit neatly into a 9-to-5. There will be duties and situations that can't always be predicted in advance, which may occasionally require working outside normal business hours. We're looking for someone who shares our mindset: we do whatever it takes to hit our goals.

Compensation & Benefits

  • Base salary of $60,000 – $65,000
  • Eligible to participate in RAD's comprehensive Group Benefits Plan starting the first day of the month following your hire date, including:
    • Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents ("buy-up" options also available)
    • Life Insurance
    • Short-Term Disability Insurance
    • Long-Term Disability Insurance
    • Employee Assistance Program
  • Eligible for stock and/or option awards based on tenure and performance

Why RAD

We believe client success is a daily practice, not a one-and-done handoff. You'll be part of a team that treats every client issue like it matters β€” because it does β€” while getting to work with robots and AI that are genuinely cool. If you like solving real problems and being the person clients trust, let's talk.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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