Revenue Operations - Sales Systems Administration and Enablement

At Exterro, we turn data risk into data confidence by delivering the world’s leading AI-driven platform for eDiscovery, data privacy, cybersecurity governance, and digital forensics. As the global standard for unified data risk management, we practice what we preach: we believe in eliminating "busywork," manual overhead, and process drag. 

We are looking for Salesforce Administrator who is equal parts technical and people-oriented. In this role, you'll collaborate on day-to-day Salesforce administration while serving as a hands-on resource for our sales team on the broader sales tech stack, including Gong (Professional, Engage, Forecast), ZoomInfo, LinkedIn Sales Navigator, and the growing set of AI tools reshaping how our reps prospect, sell, and close. Your time will be spent on traditional Salesforce admin work, and working with our enablement team on training reps, deploying new tools (especially AI), and driving adoption. This is a high-visibility role for someone who wants to grow into a senior administrator role, RevOps, or Sales Enablement career path — and who's genuinely excited about AI's impact on B2B sales.

Key Responsibilities

As a dedicated individual contributor embodying our core value of Initiative & Accountability, you will focus on 

Salesforce Administration & Enablement and AI Tooling & Deployment for Sales. 

Salesforce Administration & Enablement 

• As part of the Salesforce Admin team, help manage users, profiles, permission sets, roles, and sharing rules across Sales, SDR, and CS teams

• Assist users with reports and dashboards; requests coming from the Executive team, sales leadership, Support stakeholders, and end users.

• Maintain data hygiene through dedupe rules, mass updates, and routine audits

• Triage and resolve inbound support requests from sales reps via our internal ticketing queue

• Work alongside the SalesOps and Enablement teams to onboard every new sales hire on Salesforce and the full tool ecosystem — including live walkthroughs and recording modules

• Partner with enablement team to ensure the internal resources library is up to date, crafting documentation or How To videos to update where needed.

• Collaborate with the SalesOps team to run weekly office hours and monthly refresher sessions on tool usage, new features, and common workflows

• Track adoption metrics across the stack and report on usage trends to sales leadership

AI Tooling & Deployment for Sales 

• Collaborate with Revenue Operations and Sales Leadership to evaluate, pilot, and scale new AI capabilities — running structured pilots, defining success metrics, and making clear go/no-go recommendations

• Deliver AI-specific training and troubleshooting assistance for end users, partnering with Company AI stakeholders and resources, including foundational prompt engineering for sellers, and use-case-specific workshops (account research, call prep, email drafting, deal review, forecasting)

• Partner with the Enablement team to build and maintain a "Sales AI Playbook" — a living library of approved tools, prompt templates, use cases, and guardrails

• Monitor adoption of tools post-launch; gather feedback and iterate

Qualifications & Skills

Required Experience

• 2 years of hands-on experience with Salesforce OR Salesforce Certified Administrator (ADM-201) credential plus relevant internship or project experience

• Working knowledge of Sales and Service Cloud, automation tools (Flow), and reporting

• Experience designing prompt libraries, internal GPTs/Projects, or custom AI workflows for a team

• Experience at a B2B SaaS company, especially with a PLG or hybrid sales motion

• Demonstrated fluency with modern AI tools (ChatGPT, Claude, Gemini, Copilot, or similar) — you use them daily, write effective prompts, and understand their strengths and failure modes

• Experience training non-technical users on traditional Sales and AI tools

• Detail-oriented with a bias toward documentation and repeatable processes

Technical Skillset

• Hands on Experience with Einstein, Agentforce, or another AI layer inside a CRM

• Experience administering AI-native sales tools (Gong AI, Clari Copilot, Outreach AI, Regie.ai, AI SDR platforms like 11x or Artisan)

• Experience at a B2B SaaS company, especially with a PLG or hybrid sales motion

• Familiarity with data tools like ZoomInfo, Clearbit, or LeanData routing

• Prior experience running training sessions, lunch-and-learns, etc.

• Basic SQL or experience with BI tools (Looker, Tableau, Sigma)

Core Competencies 

• Entrepreneurial Mindset: You map closely to Exterro's "Here to Win" ethos—you roll up your sleeves, take full ownership of your projects, and tackle complex system issues head-on. 

• Autonomy: Highly self-motivated and comfortable working across global time zones as a trusted individual contributor.

• Clear Communicator: Ability to translate complex backend automated logic into clear business impact for revenue leadership both verbally and in writing.

Why Exterro?

• Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.

• Growth Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility.

• Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.

Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.

We believe in the importance of pay transparency and strive to create a fair and equitable workplace for all employees. As a remote first organization, our compensation reflects the cost of labor across several US geographic markets. The base salary range for this remote position is $100,000-$127,000 per year, based on skills, experience and qualifications. The actual offer will be based on the individual candidate. Exterro is a total compensation company, and this role may be eligible for variable pay, equity, bonus and/or other forms of compensation as part of the package. In addition, we offer a comprehensive benefits package that includes health insurance, retirement plans, flexible paid time off and more.

Candidates are encouraged to discuss their salary expectations during the interview process. We are committed to ensuring that compensation aligns with market standards and is commensurate with the responsibilities of the role.

All employees are responsible for understanding and adhering to the organization’s security and privacy policies, procedures, and standards. As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.