Logo for Tandem Care

Evening Care Coordinator (Remote)

Role overview

Qualifications

  • Extremely reliable and responsive
  • Calm under pressure and able to multitask
  • Organized and detail-oriented
  • Comfortable learning and using multiple technology platforms

Responsibilities

  • Monitor caregiver arrivals and evening shifts in real time
  • Respond promptly to caregiver texts, Teams chats, and phone calls
  • Handle evening caregiver call-outs by finding replacement coverage
  • Document all activity accurately in our CRM

Key facts

Other skills

  • Scheduling
  • Time Management
  • Hospitality
  • Customer Service
  • Reliability
  • Calmness Under Pressure
  • Multitasking
  • Decision Making
  • Detail Oriented

About the company

Tandem Care logo

Tandem Care

At Tandem Care, we're not just redefining home care – we're pioneering a community-driven movement. Our vision is anchored in the belief that every individual, irrespective of age or diagnosis, deserves a life brimming with independence and personal choice. So, what truly sets us apart? It's our distinctive, team-based approach. We deploy compact teams of professional caregivers into neighborhoods and communities, offering an assisted living experience right at your doorstep. This approach not only ensures familiarity and consistency but also fortifies the bonds we build with those we serve. Our philosophy is simple: shift the narrative from dependency to empowerment. We believe there's a stark difference between merely existing and thriving in one's own space. Our unique task-oriented care model is meticulously designed to champion this belief. Starting from visits as short as 45 minutes, we mold our services to seamlessly integrate into your life, not dictate it. We're proud to underscore our no hourly or weekly minimums policy, giving you the autonomy to choose the exact care you desire, exactly when it matters. No strings attached. At Tandem Care, we're not just caregivers; we're your community allies, offering empowerment, flexibility, and an unwavering commitment to help you live on your terms.

Company details

Company typeScaleup
Company size51 - 200

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Job description

Evening Home Care Coordinator

Part-Time | Monday–Saturday | 5:00 PM–10:00 PM

Not everyone wants to work mornings—and not every operations job needs to be 40 hours a week.

At Tandem Care, we're looking for someone who thrives in the evening hours and enjoys being the person who keeps everything running smoothly behind the scenes. While our caregivers are out caring for clients, you'll be monitoring the schedule, responding to caregiver questions, helping resolve last-minute issues, and making sure every evening shift gets off to a successful start.

This isn't a sales role or a customer service call center. It's an operations position for someone who enjoys staying organized, thinking on their feet, and making sure nothing falls through the cracks.

What You'll Do

  • Monitor caregiver arrivals and evening shifts in real time
  • Respond promptly to caregiver texts, Teams chats, and phone calls
  • Handle evening caregiver call-outs by finding replacement coverage
  • Communicate professionally with caregivers and clients regarding schedule updates
  • Follow established escalation procedures for urgent issues
  • Send next-day shift confirmations and follow up on outstanding responses
  • Remind caregivers to complete visit notes before the end of the evening
  • Document all activity accurately in our CRM
  • Leave a concise handoff for the morning operations team

We're Looking For Someone Who Is

  • Extremely reliable and responsive
  • Calm under pressure and able to multitask
  • Comfortable making decisions within established procedures
  • Organized and detail-oriented
  • A strong written communicator who is professional over text and email
  • Comfortable learning and using multiple technology platforms
  • Able to work independently from home

Experience We'd Love

  • Home care, healthcare, staffing, scheduling, dispatch, hospitality, or customer service experience
  • Experience coordinating schedules or handling time-sensitive situations is a big plus
  • Previous remote work experience preferred

Schedule

  • Monday–Saturday
  • 5:00 PM–10:00 PM
  • 25 hours per week
  • 100% Remote

Why Tandem Care?

At Tandem Care, operations isn't about sitting behind a desk waiting for something to happen. Our team plays a direct role in making sure older adults receive the care they depend on every single day. The work is fast-paced, collaborative, and meaningful, and even though you'll be working remotely, you'll be part of a supportive team that genuinely enjoys solving problems together.

If you're looking for a part-time evening role where your responsiveness and attention to detail truly make a difference, we'd love to hear from you.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
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