Role overview

Qualifications

5+ years in a B2B SaaS sales or account management role
Proven success in complex, consultative enterprise sales
Strong collaboration skills with Customer Success and cross-functional teams
Comfortable owning commercial paperwork, pricing, and contract processes

Responsibilities

Own and manage a large portfolio of existing customers for revenue retention and growth
Build trusted relationships with customers to identify expansion opportunities
Drive account planning and execution strategies aligned with customer goals
Monitor account health and pipeline to inform next-best actions and drive revenue growth

Key facts

Remote from: United States
Full time
Senior (5-10 years)
Enterprise Account Manager
220 - 220K yearly
English

Hard skills

Account Management Consultative Selling Revenue Growth Customer Relationship Management Contract Management Software As A Service (SaaS) E-Commerce Digital Experience Strategy Subscription Business Models

Other skills

Communication
Collaboration
Problem Solving
Adaptability

About the company

Algolia

Computer Software / SaaS

Our story began in 2012 with the idea of creating blazing fast, instant and relevant search and discovery experiences. In essence, we reduced the need for online visitors and in-app users (using any web, mobile or voice device) to needlessly forage for information — by surfacing the desired information in as short a time as possible. Millions of developers around the world use Algolia to unleash the power of search across their digital properties. They use Algolia because we are API-first. We unlock incredible flexibility. We build blazing fast speed into our APIs. We do this because we know developers want to build cool things and innovate. Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, Zendesk and 10,000+ other companies use Algolia to build not just great search, but search that converts at higher rates because of the relevancy. We help their customers find the right goods, offers, and content really quickly. So quickly, in fact, that they don’t go anywhere else. Algolia helps businesses build and optimize the search and discovery experience resulting in significantly enhanced online engagement, increased conversion rates and enriched lifetime value that generates profitable growth. Today, Algolia powers 1.5 Trillion searches a year – that’s 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined. Our amazing technology is used by one in eight online users. We’re looking for talented, passionate people. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability or socioeconomic background.

Company details

Company typeSME

IndustryComputer Software / SaaS

Company size501 - 1000

Links

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Job description

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Algolia Enterprise Account Manager

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!

As an Algolia Enterprise Account Manager, you will play a strategic and high-impact role, cultivating and expanding relationships with some of the most complex and innovative companies in the world. You should be comfortable researching prospects, building strong relationships with key stakeholders, and identifying new opportunities for expansion. Your ability to navigate global organizations and multi-brand portfolios will be key to delivering scalable solutions that drive long-term value across the entire organization.

We're looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships. You will be expected to navigate ambiguity, define your own approach, and collaborate cross-functionally to improve our go-to-market motion.

YOUR ROLE WILL CONSIST OF:

Own and manage a large portfolio of existing customers, with accountability for retaining and growing recurring revenue as customers move from early adoption to scale
Build trusted relationships with customers and develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set
Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base
Balance a high volume of renewals with expansion opportunities — retention and expansion are incentivized equally on a per-deal basis, but given the volume and ARR concentration of renewals in this book, day-to-day priorities will skew toward protecting and renewing the existing book
Monitor account health, customer usage, and pipeline to identify risks early, inform next-best actions, and drive predictable revenue through retention, adoption, expansion, and re-engagement
Use AI and automation to proactively surface expansion signals, prioritize high-impact accounts, and eliminate manual work, allowing you to spend more time driving strategic conversations and revenue growth within your install base
Operate independently in a fast-evolving environment, helping shape sales motions and turn them into repeatable, scalable playbooks.

YOU MIGHT BE A FIT IF YOU HAVE:

5+ years in a B2B SaaS sales or account management role, with ownership of both renewals and expansion revenue
Proven success in complex, consultative enterprise sales — you’ve sold into organizations with matrixed structures and multiple stakeholders
Strong collaboration skills with Customer Success, Solutions Engineers, and other cross-functional teams to proactively address customer needs, remove blockers, and to drive outcomes
Comfortable owning commercial paperwork, pricing, and contract processes at high volume
Background primarily in startup or high-growth environments, with the resourcefulness to navigate ambiguity without needing detailed direction
Comfort operating in a high-growth, high-velocity, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritization

NICE TO HAVE:

Experience with SaaS, APIs, or developer-focused products
Familiarity with usage-based or consumption-based business models
Background working with eCommerce or digital experience platforms

In practice, this looks like someone who:

Brings strong commercial and sales acumen, with a proven ability to own and deliver on revenue targets by identifying, shaping, and closing expansion opportunities across a range of deal sizes
Engages customers with thoughtful, probing questions to understand their goals, needs, and pain points. Clearly articulates how Algolia’s solutions address these goals / pain points
Ramp quickly on complex technical products and has a strong understanding of how modern web and AI-native applications are built and scaled
Communicates effectively with both business stakeholders (e.g., merchandisers, Heads of eCommerce) and technical audiences, adapting approach and messaging accordingly
Thrives in ambiguous environments and enjoys shaping evolving processes, contributing to the maturation of the team and go-to-market motion

#LI-Remote

Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

On-Target Earnings Pay Range

$180,000—$220,000 USD

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
TRUST - Willingness to trust our co-workers and to take ownership.
CANDOR - Ability to receive and give constructive feedback.
CARE - Genuine care about other team members, our clients and the decisions we make in the company.
HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:

Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!