Role overview

Qualifications

3+ years in partner operations, sales enablement, channel programs, or a related revenue operations function
Demonstrated ability to build systems, SOPs, and tracking infrastructure from scratch
Strong data literacy: comfortable owning pipeline reporting, building dashboards, and translating data into partner-facing narratives
Excellent written and verbal communication skills

Responsibilities

Build and maintain the onboarding curriculum, content library, and product update cadence for partners
Own the full partner lead tracking system, attribution reporting, and Salesforce coordination
Produce partner impact reports and dashboards showing revenue and outcomes from referrals
Design the closed-loop process for acknowledging referrals and sharing qualified leads

Key facts

Remote from: United States
Full time
Mid-level (2-5 years)
Partner Success Manager
English

Hard skills

Operating Partner Sales Enablement Data Literacy Computational Tools Curriculum Development Cross-Functional Collaboration Automotive Engineering

Other skills

Communication
Problem Solving
Teamwork
Time Management

About the company

Tekmetric

Tekmetric is a management software designed for auto repair shops. Businesses can easily create customer profiles, schedule customer appointments, perform digital vehicle inspections, upload photos, build repair orders with built-in labor guides, manage inventory, track parts, monitor job workflows, set custom labor rates, shop fees, and taxes, send texts and emails to customers, measure job profitability, gross sales, technician hours spent, and more. By leveraging data, shops of all sizes can improve efficiency, productivity, and profitability.

Company details

Company typeScaleup

Company size51 - 200

Links

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Job description

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

About the Role

As our Partnership Enablement & Operations Lead, you'll be the operational engine that turns partner relationships into a consistent, measurable source of new business. This isn't a sales role and it isn't a management role — it's a builder role. You'll create the systems, content, and cadences that make our network of Partner Managers more effective across the country.

What You'll Do

Partner Training & Enablement

Build and maintain the onboarding curriculum, content library, and product update cadence that keeps every partner informed and equipped to refer.

Lead Tracking & Pipeline Accuracy

Own the full partner lead tracking system, attribution reporting, and Salesforce coordination so every referral is logged, staged, and credited.

Proof of Partnership

Produce partner impact reports and dashboards that show each partner the revenue and outcomes their referrals generate.

Reciprocity

Design the closed-loop process that ensures every converted referral is acknowledged and every qualified lead is shared back.

Communication Cadence

Build the national cadence architecture — digests, check-in guides, re-engagement sequences, and an AI prompt library — that any Partner Manager can deploy consistently.

Quarterly Business Reviews (QBRs)

Own the QBR program end to end: templates, prep, structure, and follow-through.

How You'll Use AI:

AI is a core part of how this role operates — not a future aspiration. You'll use AI tools actively from day one to draft enablement content, generate partner briefings from CRM data, personalize outreach at scale, and surface at-risk partner signals before they become problems. We're looking for someone who already uses AI tools regularly and can talk concretely about how.

What You'll Bring:

3+ years in partner operations, sales enablement, channel programs, or a related revenue operations function
Demonstrated ability to build systems, SOPs, and tracking infrastructure from scratch — not just maintain what exists
Strong data literacy: comfortable owning pipeline reporting, building dashboards, and translating data into partner-facing narratives
Excellent written and verbal communication — you'll create content partners actually use and present QBRs they look forward to
Experience working cross-functionally with sales, marketing, and leadership to align on process and attribution
CRM proficiency (Salesforce preferred)

Preferred:

Background in automotive, field sales tech, or vertical SaaS with a partner/channel component
Experience designing and running QBR programs with external partners or customers
Hands-on experience with AI tools (Claude, ChatGPT, Copilot, or similar) — able to discuss specific examples in an interview
History of building enablement programs for geographically distributed field teams

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric.com email addresses. Please visit this link for further information Fraudulent Job Offers

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