Learning Experience Facilitator

About the Role

A new hire's first days at Abnormal shape how fast they ramp and how long they stay. We run that experience globally through Becoming Abnormal and a growing set of onboarding and manager-enablement programs. As our Learning Experience Facilitator, you will lead live sessions that people remember, build and refine the content behind them using adult-learning principles, and own the coordination and measurement around each program. You will work AI-native, using AI tools to design and personalize learning faster than traditional cycles allow. Abnormal's goal is to be the #1 place in the world for AI transformation. You will be eager to learn, question, and experiment with cutting-edge AI tooling, and you will bring that same curiosity and experimentation to every new hire and manager you teach.

What you will do 

• Facilitate live onboarding and enablement sessions across regions — virtual and in person — owning the room from open to close.
• Design and author session content grounded in adult-learning science (the AGES model: Attention, Generation, Emotion, Spacing).
• Coordinate programs across regions and stakeholders: scheduling, cohort logistics, and moving pieces across time zones.
• Measure learning impact, run feedback loops, and translate what you learn into concrete program improvements.
• Extend facilitation beyond onboarding into manager enablement and other People programs as the team scales.
• [AI Forward] Operate AI-native: use AI tools to draft, personalize, and refresh content — and model that mindset for the people you teach.

Must Haves 

• 4+ years facilitating live learning for adult professionals, virtual and in person, with demonstrated skill reading a room and creating psychological safety so people engage.
• End-to-end program ownership: you've taken programs from idea through objectives, design, delivery, and iteration, grounded in adult-learning principles.
• Creativity, original ideas, and a clear point of view on how programs should be built and improved.
• Strong cross-functional collaboration and coordination across multiple stakeholders and time zones.
• Excellent verbal and written communication; clear and accessible to any audience, from day-one hires to senior leaders.
• Comfort adopting AI tools in daily work and an eagerness to build with them.

Nice to Have 

• Onboarding-program experience at a high-growth technology company.
• Experience facilitating manager or leadership enablement programs.
• Familiarity with Workday Learning, another LMS, or SCORM authoring tools.
• A learning-science or instructional-design background (e.g., the AGES model); multi-region experience in a security or software context.

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