Role overview

Qualifications

Expert Proficiency in Flow production tracking (formerly shotgrid) Maya or 3ds Max
3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity
Excellent verbal, written, and presentation skills
Proficient with Microsoft suite of products including Office and Teams

Responsibilities

Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS
Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch
Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc
Create, update, deliver enablement training content for our Internal Support organization

Key facts

Remote from: Canada, Colorado (USA), Georgia (USA), Michigan (USA), Oregon (USA), Texas (USA), United States
Full time
Mid-level (2-5 years)
Technical Support Specialist
French

Hard skills

Burning Torch Mudbox Autodesk MotionBuilder

Other skills

Training And Development
Microsoft Office
Communication
Analytical Thinking
Multitasking

About the company

Autodesk

Computer Software / SaaS

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualiﬁed applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

Company details

Company typeLarge

IndustryComputer Software / SaaS

Company size10001

Links

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Job description

Job Requisition ID #

26WD98872

L'affichage de poste en français suivra / The French job posting follows.

26WD98872, Media & Entertainment Technical Enablement Specialist

Position Overview

Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.

Responsibilities

Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS
Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch
Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc
Create, update, deliver enablement training content for our Internal Support organization
Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools
Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars
Participation or facilitation of support enablement projects as needed
Contribute to a culture and framework of innovation and excellence

Minimum Qualifications

Required: Expert Proficiency in Flow production tracking (formerly shotgrid) Maya or 3ds Max — Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder
3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity
Experience developing process guides and/or training modules for consumption by a broad audience
Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting
Analytical, detail-driven, and a master multitasker
Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content
Ability to analyze data and determine actionable insights
Excellent verbal, written, and presentation skills
Proficient with Microsoft suite of products including Office and Teams

Preferred Qualifications

Experience with International teams

#LI-POST

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26WD98872, Spécialiste en accompagnement technique pour le secteur des médias et du divertissement

Aperçu du Poste

Le service « Customer Success » recherche un(e) spécialiste en accompagnement technique pour le secteur des médias et du divertissement afin de rejoindre l’équipe « Customer Reliability & Advocacy ». Le titulaire de ce poste sera chargé(e) de concevoir et de mettre en œuvre des programmes et des contenus d’accompagnement et de sensibilisation. L’objectif de ce poste est de résoudre ou de prévenir les questions ou préoccupations des clients liées au lancement de produits ou de fonctionnalités.

Responsabilités

Travailler avec les collègues de l’organisation « Customer Reliability » pour contribuer à la création d’outils, de ressources et de formations visant à innover en matière de formation et d’accompagnement pour CTS
Collaborer avec l’équipe principale CTS ORT, les collègues de « Customer Reliability » et les équipes produit afin d’évaluer l’impact sur les clients du lancement d’un produit ou d’une fonctionnalité
Participer à la création de supports d’accompagnement et de sensibilisation, tels que des articles, des « Message Maps », des présentations PowerPoint, des vidéos de formation, etc.
Créer, mettre à jour et dispenser du contenu de formation d’accompagnement destiné à notre organisation de support interne
Concevoir et dispenser une formation continue afin de permettre aux équipes de support de rester à jour sur les flux de travail des clients et l’utilisation des outils d’IA
Travailler avec la direction du support pour préparer et dispenser la formation et l’intégration des nouvelles recrues, les formations de suivi et les webinaires
Participer ou animer des projets d’accompagnement du support selon les besoins
Contribuer à une culture et à un cadre d’innovation et d’excellence

Qualifications Minimales

Obligatoire : maîtrise experte de Flow Production Tracking (anciennement Shotgrid), Maya ou 3ds Max — Atouts : Flame, Arnold, Smoke, Mudbox, MotionBuilder
Au moins 3 ans d’expérience réussie dans le soutien à la formation, à l’accompagnement, à la communication et/ou aux présentations au sein d’une entreprise de logiciels, dans un rôle technique
Expérience dans l’élaboration de guides de processus et/ou de modules de formation destinés à un large public
Aisance dans la planification et l’animation de sessions de formation, de webinaires et d’autres programmes de formation, y compris la communication de suivi, l’évaluation et le reporting
Esprit analytique, souci du détail et grande capacité à mener plusieurs tâches de front
Capacité à comprendre les défis des clients et à recommander/développer des solutions de formation efficaces ou d’autres contenus de formation
Capacité à analyser des données et à en tirer des enseignements exploitables
Excellentes compétences en communication orale, écrite et en présentation
Maîtrise de la suite Microsoft, notamment Office et Teams

Qualifications Souhaitées

Expérience au sein d’équipes internationales

#LI-POST

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Salary is one part of Autodesk’s competitive compensation package. For Canada based roles, we expect a starting base salary between $83,000 and $122,100. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

Are you an existing contractor or consultant with Autodesk?

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