Trainer, Customer Experience

Facilitate seminars, workshops, and other training sessions to address business and organizational needs; provide feedback when necessary to ensure workshop content continues to be relevant to our learners

Develop and enhance training programs in support of corporate and/or division objectives; ensure presentations and materials are audience appropriate and appeal to adult learning styles

Collaborate to determine formal training needs assessments for corporate and/or division training and initiatives; make recommendations to ensure corporate and/or division objectives are met

Measure training effectiveness through appropriate use of instruments including tests, surveys, focus groups, and questionnaires; monitor program effectiveness and report results to management

Develop criteria for evaluating training programs; recommend program improvements and implement approved resulting changes

Ensure reports are accurate and useful; collaborate as appropriate with business partners to ensure business requirements are met

Develop computer-based training and ensure audience appropriateness and effectiveness

Research training program topics by gathering information from all available sources to use in developing meaningful content and materials; this includes interviewing internal and external subject matter experts, as well as using libraries and web sites

Manage logistics, curriculum, delivery, and assessment

Recommend process improvements to ensure quality service and improve efficiencies in alignment with strategic goals

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in Business Administration or related field or equivalent experience

2+ years presentation/facilitation experience in a teaching, training or coaching, and facilitation capacity

Ability to work with and teach varying degrees of abilities and experience levels using varying methods to address adult learning styles

Excellent verbal and written communication and interpersonal skills

Skill to use computer-based training software, word processing, desktop publishing, graphics, and presentation tools. Knowledge of web-based training and tracking tools.

Soft skills and leadership program/curriculum development

Ability to regularly exercise discretion and independent judgment in the performance of job duties.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.